by Nicky Walker | Mar 23, 2017 | Charities, In the Office
Connect are delighted to announce our sponsorship of Nathan “Lightning” MacQueen. Nathan MacQueen is a British Paralympian archer who competed in his first Paralympics last year at Rio 2016. He lives locally to our main office near Edinburgh and Connect...
by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Dec 5, 2016 | In the Office, Call Handling
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
by Nicky Walker | Oct 13, 2016 | In the Office, Business
When there is background noise on a call, it can be a challenge for all parties to communicate effectively. It is important to take steps to alleviate background noise, in order to make the customer experience as best as possible. So, what can be done and what do we...
by Nicky Walker | Jun 23, 2016 | Offers, Call Handling, In the Office
Why our 14 day free trial is here to stay Why do you offer such a long trial? We know that our service may be a new concept to many businesses and so a one week or 10 day trial probably isn’t long enough to fully get used to how we work. 10 days also isn’t...
by Nicky Walker | Feb 9, 2016 | Local Presence, Business, Call Handling
Go local No matter what business you’re in getting close to your customers is a must. However, achieving that can be tricky, especially if you’re in one part of the country and they’re in another. One way of showing customers they’re at the front of your thoughts is...
