by Nicky Walker | Apr 18, 2017 | Business
Starting a business is not really as big a deal as it is to maintain it. But for new businesses, trying to break even and soar above zero profit is something to think about. The difficulties common with new businesses are not unique problems but are normalities... by Nicky Walker | Apr 6, 2017 | Call Handling, Diary Management, Virtual Receptionist
The need of a customer support service is now a necessity for many growing businesses; however, the budget constraint might not allow them to hire reception staff for providing this level of support and/or reception services. The solution to such a problem is by... by Nicky Walker | Mar 23, 2017 | Charities, In the Office
Connect are delighted to announce our sponsorship of Nathan “Lightning” MacQueen. Nathan MacQueen is a British Paralympian archer who competed in his first Paralympics last year at Rio 2016. He lives locally to our main office near Edinburgh and Connect... by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have... by Nicky Walker | Dec 22, 2016 | Business
Right, that’s it, we’re leaving the EU- oh no we’re not, oh yes we are, oh no we’re not! Panto season is here again and the long saga of if, when and how the UK will leave the EU is still just as unfunny as watching another C list celeb being chased... by Nicky Walker | Dec 5, 2016 | Call Handling, In the Office
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult... by Nicky Walker | Nov 14, 2016 | Business
I was chatting to my American friend, Adam Scott, the other day and fairly predictably our conversation quickly turned to the US election result. He asked me how I thought having Trump as president would or could affect our business and equally UK businesses alike? My... by Nicky Walker | Nov 3, 2016 | Uncategorised
Remember, remember the fifth of November, when you missed that important call how were you to know that they’d hang-up and go, to a competitor thanks to your shortfall Remember, remember you were working so hard, when that call came through to you but you were... by Nicky Walker | Oct 24, 2016 | Business
Christmas may only be a couple of months away, but it’s not too early to make sure your business is ready for the holidays. No matter what kind of business you have, a little planning will go a long way to make things run smoothly for you, easier for your customers,... by Nicky Walker | Oct 13, 2016 | Business, In the Office
When there is background noise on a call, it can be a challenge for all parties to communicate effectively. It is important to take steps to alleviate background noise, in order to make the customer experience as best as possible. So, what can be done and what do we...