by Nicky Walker | Dec 5, 2016 | Call Handling, In the Office
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
by Nicky Walker | Nov 14, 2016 | Business
I was chatting to my American friend, Adam Scott, the other day and fairly predictably our conversation quickly turned to the US election result. He asked me how I thought having Trump as president would or could affect our business and equally UK businesses alike? My...
by Nicky Walker | Nov 3, 2016 | Uncategorised
Remember, remember the fifth of November, when you missed that important call how were you to know that they’d hang-up and go, to a competitor thanks to your shortfall Remember, remember you were working so hard, when that call came through to you but you were...
by Nicky Walker | Oct 24, 2016 | Business
Christmas may only be a couple of months away, but it’s not too early to make sure your business is ready for the holidays. No matter what kind of business you have, a little planning will go a long way to make things run smoothly for you, easier for your customers,...
by Nicky Walker | Oct 13, 2016 | Business, In the Office
When there is background noise on a call, it can be a challenge for all parties to communicate effectively. It is important to take steps to alleviate background noise, in order to make the customer experience as best as possible. So, what can be done and what do we...
by Nicky Walker | Sep 5, 2016 | Call Handling, In the Office
Here at Connect we focus on having happy well trained staff that are comfortable in their work. When we take on a new client we like to know about the business and understand what the client wants from our services, so we make sure that any one of our team that...
by Nicky Walker | Aug 25, 2016 | Business, In the Office
What to wear to the office? There are many companies around the world, and here at home requiring business attire to be worn in the workplace. The thought is, one should look professional in order to be taken seriously at the office. Other places require business or...
by Nicky Walker | Jun 23, 2016 | Call Handling, In the Office, Offers
Why our 14 day free trial is here to stay Why do you offer such a long trial? We know that our service may be a new concept to many businesses and so a one week or 10 day trial probably isn’t long enough to fully get used to how we work. 10 days also isn’t...
by Nicky Walker | Feb 9, 2016 | Charities, In the Office
Friday the 16th of November 2012 saw the welcome annual return of Children in Need (which you can still donate to!) and our operators in Edinburgh helped to raise £118 by answering the phones in their pyjamas. Cakes were eaten (any excuse) and everybody enjoyed the...
by Nicky Walker | Feb 9, 2016 | Business, Call Handling
Welcome to our first blog. We thought long and hard about a subject for this debut and all kinds of subjects sprang to mind: great telephone technique; the most trustworthy accents; the strangest telephone request we’ve ever received. In the end we decided to get down...
