by Nicky Walker | Nov 28, 2019 | Business, Call Handling, In the Office
Our IT boffins have been hard at work over the past few months to deliver our brand new telephone answering app and we are pleased to announce that it is now live and available for download. What is this new app and what can it do for me? Our new app has been designed...
by Nicky Walker | Mar 21, 2019 | Call Handling, Business
Requiring a telephone answering service is becoming more and more common. One of the top reasons for this is that companies are trying to stay on top of their game by staying close to their customers. Here are some reasons why you and your business should consider...
by Nicky Walker | Feb 27, 2019 | Business, Call Handling
We have seen unprecedented advancements in the technological area in the last few decades, which has completely transformed the way businesses used to be conducted. The availability of the latest technology has empowered businesses to connect on a global scale....
by Nicky Walker | Mar 30, 2018 | Call Handling
If you have ever been continually pestered by cold calls there is a good chance that some of them may have ended recently. That’s because a firm in Clydebank was recently raided by the Information Commissioner’s Office (ICO) after a suspected 200 million...
by Nicky Walker | Oct 17, 2017 | Call Handling, Business
We frequently read about the dangers, or perceived dangers, of smartphones these days, whether it be from arthritis in our thumbs to walking into a tree as we browse through our Facebook feed. But despite this, the number one danger still remains: actually receiving...
by Nicky Walker | Aug 1, 2017 | Local Presence, Business
A lot has changed in the telecoms industry recently and will no doubt continue to change so please be aware that the figures and costs quoted below are correct as of July 2017*, they may not still be accurate if you are reading this whilst whizzing about on your hover...
by Nicky Walker | Apr 6, 2017 | Virtual Receptionist, Call Handling, Diary Management
The need of a customer support service is now a necessity for many growing businesses; however, the budget constraint might not allow them to hire reception staff for providing this level of support and/or reception services. The solution to such a problem is by...
by Nicky Walker | Mar 23, 2017 | Charities, In the Office
Connect are delighted to announce our sponsorship of Nathan “Lightning” MacQueen. Nathan MacQueen is a British Paralympian archer who competed in his first Paralympics last year at Rio 2016. He lives locally to our main office near Edinburgh and Connect...
by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Dec 5, 2016 | In the Office, Call Handling
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
