Outsourced Call Centre Services

To thrive you need a service that’s efficient, accurate, reliable and flexible.

Nancy on customer service duties

First class customer service is essential to every business.

Hundreds of businesses already trust us to be their Customer Service team to deal with their customers’ calls on their behalf.

Connect have a reputation for great customer service: we’ve spent years working with a wide range of businesses across the country.

We’ve developed sophisticated systems that can adapt to all kinds of criteria and challenges.

We know it’s not just the speed of the transaction that’s important to your customers; it’s the quality too.

Call Answering Free Trial

Apply now for your free trial:

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Great customer service comes from having a great team

We can help you:

  • present the best possible face to the outside world
  • establish and enhance an essential relationship
  • provide an important advantage when generating future business.

We can answer calls on anything from delivery schedules to stock levels, shipping charges and availability. We can process orders by taking callers through online forms, process payments and much more.

Our experienced operators smooth the whole process from start to finish, taking time to understand your customers’ needs.

Call us on 0330 3333 777 or apply online now for a free trial of up to 30 days.

customer service operator

Take a free trial of up to 30 days

We offer all new enquiries a completely free, no obligation, trial of all our call answering services.

We ask for no card details and no commitment to continue past the trial period, just that you try it so you can see what a benefit it can be to your business. Call us on 0330 3333 777 or

Clients using virtual receptionists for a better customer service experience:

Online Furniture Store

Our new client is based in North Wales but does not have premises for the public to visit as all furniture is displayed and sold online only via their website.

They were finding that many of the phone calls they were answering were repetitive in nature but still took up a lot of their time. Most phone calls related to delivery queries, items arriving damaged, return enquiries or payment problems; all of which are now dealt with by Connect’s call handlers.

For return enquiries, our operators simply advise callers to email customer service as they need the return request in writing. Likewise if an item arrives damaged then photographs are required to be emailed as well.

For potential new customers we take their postcode (so delivery charges can be calculated), product name and contact details.

Furniture assembly

Page Last Updated: October 12th, 2023