by Nicky Walker | Sep 4, 2024 | Call Handling, Virtual Receptionist
The Rise of Remote Receptionists Until recently, a receptionist was a team member based at a company who generally staffed the front desk. They would have greeted visitors, made appointments, answered queries, taken telephone calls, and replied to emails. Advances in... 
by Nicky Walker | Jul 18, 2024 | Virtual Receptionist
Five ways a virtual receptionist can streamline the workload Streamlining the workload can help make a business more effective and efficient. This makes it a more positive workplace, boosts profitability, and enhances the customer experience. Whether your business is... 
by Nicky Walker | Apr 10, 2024 | Business, Call Answering Tips, Call Handling, Virtual Receptionist
The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the... 
by Nicky Walker | Mar 18, 2024 | Business, Call Answering Tips, Virtual Receptionist
Great customer service is key to the success of any brand, and one of the very first opportunities for a company to show off their customer service is through their receptionist. As the first point of contact, be it in person on the front desk or over the phone,... 
by Nicky Walker | Feb 29, 2024 | Call Answering Tips, Call Handling, Virtual Receptionist
The greeting a caller receives when they call a business is like the shop window and front door of your business in one. Rightly or wrongly, callers will likely take their experience of phone conversations as an indicator of what they can expect from the business as a... 
by Nicky Walker | Feb 9, 2024 | Business, Call Answering Tips, Call Handling, Virtual Receptionist
Have you ever been greeted, either in person or on the phone, by a receptionist who wasn’t exactly the friendliest or most helpful? I have, and it leaves a lasting impression of that company that’s hard to forget, even if the service or product they... 
by Nicky Walker | Jan 17, 2024 | Business, Call Answering Tips
The way customers and businesses communicate has changed. Expectations for fast, human responses have risen — and missing a single call can mean losing a customer. If you’re regularly unavailable or letting calls hit voicemail, it’s time to rethink your... 
by Nicky Walker | Nov 21, 2023 | Call Answering Tips
In the past, people thought of a handful of industries and being ‘fast paced’ but now, with the advent of digital communications, it’s hard to think of an industry that isn’t fast moving. Amongst all the emails and apps, it can be too easy to lose sight of a timeless... 
by Nicky Walker | Nov 6, 2023 | Virtual Receptionist
The term “virtual receptionist” can mean a few different things to certain sectors and businesses. For some, it conjures up an image of a sophisticated software system, seamlessly handling calls. For others, it’s a dedicated professional, albeit... 
by Nicky Walker | Jan 13, 2021 | Business, Call Handling, In the Office
For some, working remotely or working from home seemed like a dream too good to ever come true. No more early starts to miss the rush hour, no more hitting the snooze button 2 or 3 times too many and then actually being caught in the rush hour. No more sitting next to... 