UK Based Telephone Answering Service and Live Call Handling
Providing the best Call Answering Service in the UK
Packages starting from £14.99 per month.
For Small Business
Let our professional call handling operators become part of your business. Free up your time to focus on what you do best from as little as just £14.99 a month.
Whatever your business, large or small, Connect has the complete telephone answering service.
calls answered by Connect in August 2020
Clear and transparent pricing
As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs for our Classic telephone answering service starting from just £14.99 per month.
While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.
Inbound call handling for every size of business
We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.
Phone us on 0330 3333 777 to find out more or click here to set-up your free trial with Connect.
Recent news from the Connect office
Introducing our new and extended free trial period!
09/07/20 – Connect are pleased to announce that we are extending our free trial period up to a maximum of 30 days inclusive or 100 messages, whichever is reached first.
Unlike a lot of our competitors, we realise that 7, 10 or even 14 days of free service isn’t always going to be long enough to fully establish how our call answering service is working for your business. As our pricing is based on monthly tariffs, we feel it’s important that we give your business a true reflection of the volume of calls we’ll answer and the number of messages we are likely to send.
The free trial of our service is not only to prove we can handle your calls professionally but also to help you choose the most economical tariff to suit your needs. Click here to apply online or call us on 0330 3333 777 for further details.
The effects on business of social distancing
16/06/20 – How will the 2 metre rule of social distancing in the UK affect your business and its ability to function as it did before lockdown?
With the new reduced capacity in workplaces our call answering service could help to transfer telephone calls to remote workers. Our advanced systems and professional operators mean your business should be able to carry on as close to normal as possible.
Read our new blog post as we look into the potential problems social distancing will cause for business.
Recent new telephone answering service clients
Online Rug Retailer (July 2020)
Now living in Holland but with a UK registered company, our new client sells rugs via his online store mainly to the UK market but occasionally overseas as well. The retailer was keen to outsource his new and existing phone call enquiries as he is a sole trader with limited time to deal with phone calls.
Connect supplied an 03 smart number for callers to dial and our operators now act as a full customer support team from helping to clarify rug sizes, material and pricing to placing orders on our client’s website. Urgent callers can still be transferred through to our client in Holland at an additional cost of just £0.23 per minute to his Dutch mobile.
Broadband Provider (June 2020)
A residential and business communications company that provides fibre speed broadband to rural areas of Northern Ireland with speeds of up to 50Mb. The super-fast broadband is not actually delivered through fibre under the ground but via microwave radio signals to a small dish that is fitted to the client’s property.
Our new client already had a fairly small call centre but due to the Coronavirus pandemic found themselves needing to cut costs whilst also keeping customer service levels up. They decided to call us and try our telephone answering services and, after a free trial, signed up on our C:1000 tariff with a view to review this after 6 months once they had a better idea of how things were running after lock-down had ended.
Our operators need to ascertain if the call is a new sales enquiry or support/faults before collecting the relevant information then either transferring or passing on via email to the correct department.
Online Marketing Agency (April 2020)
Focussing entirely on online marketing, our new client covers a wide range of services but specializes particularly in website and logo design. The agency does not have a physical office as the majority of designers are home-based consultants with most client contact being via email, telephone and occasionally Skype.
Although the agency does not have a headquarters or physical office as such, they were keen to give the impression that they do in order to try and attract larger clients. Connect now provide a London local presence telephone number to the agency, with all calls answered professionally in our UK call centre.
New enquiries are transferred to a dedicated sales person and existing clients are transferred to the designer assigned to their current project, if unavailable our operators collect contact details and email the designer to request a call-back.
Mortgage Leads Supplier (March 2020)
Connect had an unusual request for a large volume of Smart Numbers from a nationwide supplier of mortgage leads and introductions, they were looking for a selection of geographic numbers throughout the UK. These type of numbers are all 01 and 02 prefixes and are called local presence as, although the caller is charged the same for a local number to them, the termination point could be anywhere in the country our client chooses. This being, for now, Connect’s call centre in Edinburgh.
Our client has built a network of mortgage advice websites and wanted to add geographically relevant contact telephone numbers to each of their 50 sites which were targeting specific areas across the UK.
Connect’s advanced telephone system recognises where each website visitor is calling from and our operators answer the calls in the company name whilst also including the relevant location. Callers details are then sent via email to the nearest pre-approved mortgage advisor.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.
Click here to view more case studies and recent clients
How does it work?
Your calls will be answered by a Connect virtual receptionist who will greet you callers with your own company name or other preferred greeting.
The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.
Our friendly, professional operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
How quickly can I set the service up in an emergency?
Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries can take several hours to set-up as existing client updates take priority.
Why do businesses outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.
a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live call answering service that’s tailor-made to meet your needs
Frequently Asked Questions
How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I divert my calls to you?
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
I only want you to answer some calls when I’m busy, not all calls?
By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.
Can I advertise the telephone number you give me?
Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.
For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.
We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Can I use a smart number without using your telephone answering service?
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: September 1st, 2020