UK Based Telephone Answering Service and Live Call Handling

Make every call count whether it’s 5 or 5000 per month

Operator Nicola ready to handle calls

Providing the best Call Answering Service in the UK

With packages starting from just £14.99 per month.

Telephone Answering

Free up your time to focus on what you do best from as little as £14.99 a month for our classic call answering service.

  • Live message taking
  • Call transfers
  • Business continuity

Let our professional, UK based, call handling operators become part of your business.

 

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Virtual Receptionist

Our team of friendly, professional receptionists can answer your calls just as if they were in your office.

  • Call overflow
  • Outsourced switchboard
  • Diary management

Whatever your business, large or small, Connect has the complete telephone answering service.

 

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Customer Service

Make the right impression every time with our range of inbound call handling services.

  • Outsourced reception
  • CRM integration
  • Order/payment processing

Full contact centre capability for all your inbound calls or on-demand to support your existing team.

 

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calls answered by Connect in April 2021

Clear and transparent pricing

As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs for our Classic telephone answering service starting from just £14.99 per month.

While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.

Inbound call handling for every size of business

We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.

Phone us on 0330 3333 777 to find out more or click here to set-up a free trial of our call answering service.

Recent news from the Connect office

Introducing our new cost calculator

06/04/21 – One of the first questions prospective clients ask us is, understandably, how much does our telephone answering service cost?

It’s not always an easy question to answer as every client is different, some clients need us to handle their calls but collect minimal information, others require us to access their CRM platform or manage an online diary. Some clients send us 4 or 5 calls a month, whilst others send us thousands.

With this in mind, we have put together a new call answering cost calculator to help you get a better idea of the monthly cost for your business. We do of course still highly recommend our free trial to get an even better idea of cost before signing up. Click here to try out our new cost calculator.

How many cold calls does your business receive?

26/02/21 – From the automated and irritating to the downright pushy and aggressive, cold calls seem to be part and parcel of answering a business phone these days; however, there is some good news.

An offending firm in Clydebank was recently raided by the Information Commissioner’s Office after a suspected 200 million illegal calls were made by them. The firm was eventually fined the maximum available to the ICO of £500,000.

Visit our blog for further details and how Connect look to minimise the impact of sales calls for our clients and our telephone answering service operators. Find out more here…

irritating sales and cold calls

Recent new telephone answering service clients

Online Model Aircraft Company (March 2021)

Supplying vintage and modern style radio controlled model aircraft to UK callers, our new client’s business model is based entirely online. A hobby that had grown into a small side-line business, our client had always responded to phone calls at the end of his normal working day and he had never considered the need to outsource to a telephone answering service.

Having seen a sharp increase in sales during the first lockdown, our client had been able to handle all the new enquiries has he had been furloughed from his main 9-to-5 job and income source. However, when the lockdown in early 2021 happened, demand grew again but our client was not furloughed this time meaning he could not deal with level of interest in his model aircraft.

Connect virtual receptionists are now trained to answer many of the regular questions on the aeroplane kits and can also access our client’s website to check availability, process an order and take payment. Our client accesses his messages at the end of each day via our online message centre as he does not have the time to respond to questions during normal working hours.

online model airplane client
Wall Coating Business (February 2021)

A small, Scottish based, wall and rendering business contacted us as they suspected they were missing calls following the retirement of their receptionist. Covering Northern England, Southern and Central Scotland, they had experienced a sustained growth in 2020 but one that had unexpectedly tailed off when their long established receptionist retired.

Their telephone calls were now being directed straight to the mobile phones of technicians, who more often than not, were out on site and unable to answer. They were able to pull a report from their telecoms provider and were shocked to discover how many callers were not leaving voicemails and presumably taking their business elsewhere.

After discovering our telephone answering service, and signing up for a free trial, their missed calls dropped and new business picked up almost immediately. Read more here >

Wall rendering and coating business
Online Handbag Retailer (November 2020)

A retailer of quality leather handbags, purses, makeup bags and sunglass cases. Based just outside of Manchester, they had been selling their products through larger retail outlets for the past 10 years and had recently expanded their client base by selling direct to the public via their new website.

Their online trade grew rapidly in 2020 and they quickly found themselves ill-equipped to deal with the unexpected customer service needs of their new client base. Answering calls from individuals rather than bulk retailers was something their part-time receptionist hadn’t been prepared for.

Keen to have a solution before the Christmas rush they started a free trial of our telephone answering service in late October. Find out how we were able to help here >

Stitching a bespoke leather handbag
Timber Window Manufacturer (October 2020)

Manufacturer and fitter of bespoke timber and sash windows in and around the Bristol area. Offers both restoration and repair along with completely new double glazed sashes and windows whilst making sure that all work carried out conforms to local building regulations.

After lockdown, pent-up demand meant that our new client quickly found themselves unable to answer all their new enquiries. In particular requests for quotations which, due to the bespoke nature of their work, always requires a visit to the property.

They decided to call us and see if our telephone answering services would work for them. Click here to read how we were able to help >

Manufacture and fitting of timber windows

I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.

We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient operators and call answering service. Well done to Connect! Thank you for your help.

Craig Piper

Director, Complete Presentation Ltd

Click here to view more case studies and recent clients

How does it work?

Your calls will be answered by one of our UK based, virtual receptionists who will greet you callers with your own company name or other preferred greeting.

The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.

Your friendly and professional virtual receptionist can:
  • answer your calls using your company name or however you wish
  • take a message then email or SMS text the contact details you require immediately
  • act as an outsourced reception and transfer calls through to the relevant department
  • look after your diary management and access your diary to make/amend or cancel appointments
  • become your sales line, take payment and process orders for your business
How quickly can I set the service up in an emergency?

Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.

Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).

*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries for our telephone answering service can take longer to set-up as existing client updates take priority.

Why do businesses outsource to Connect?

First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.

Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.

a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live call answering service that’s tailor-made to meet your needs

Frequently Asked Questions

How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I divert my calls to you?

For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.

I only want you to answer some calls when I’m busy, not all calls?

By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.

Can I advertise the telephone number you give me?

Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.

For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.

We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.

Can I use a smart number without using your telephone answering service?

Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.

Page Last Updated: May 4th, 2021

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