UK Based Telephone Answering Service and Live Call Handling

Make every call count whether it’s 5 or 5000 per month

Operator Nicola ready to handle calls

Providing the best Call Answering Service in the UK

With packages starting from just £14.99 per month.

Telephone Answering

Free up your time to focus on what you do best from as little as £14.99 a month for our classic call answering service.

  • Live message taking
  • Call transfers
  • Business continuity

Let our professional, UK based, call handling operators become part of your business.

 

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Virtual Receptionist

Our team of friendly, professional receptionists can answer your calls just as if they were in your office.

  • Call overflow
  • Outsourced switchboard
  • Diary management

Whatever your business, large or small, Connect has the complete telephone answering service.

 

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Customer Service

Make the right impression every time with our range of inbound call handling services.

  • Outsourced reception
  • CRM integration
  • Order/payment processing

Full contact centre capability for all your inbound calls or on-demand to support your existing team.

 

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calls answered by Connect in September 2021

Clear and transparent pricing

As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs for our Classic telephone answering service starting from just £14.99 per month.

While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.

Inbound call handling for every size of business

We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.

Phone us on 0330 3333 777 to find out more or click here to set-up a free trial of our call answering service.

Recent news from the Connect office

Our Smart Numbers just got smarter

16/07/21 – Our IT team have just completed the roll-out of our new and improved Smart Number Portal making is faster, more intuitive and even more flexible to use than ever before. Perfect if you want your call answering even more bespoke and professional for your callers.

Clients are now able to manage their smart telephone numbers online via their desktop or mobile phone, whether they need to change destination, menu options, call timings and much more.

We have a huge range of local and national numbers for you to choose from starting from just £5 per month that allow you to decide where and when calls are directed to. Use them in conjunction with our telephone answering service or as a stand alone product. Find out more here

Connect Smart Numbers

Introducing our new cost calculator

06/04/21 – One of the first questions prospective clients ask us is, understandably, how much does our telephone answering service cost?

It’s not always an easy question to answer as every client is different, some clients need us to handle their calls but collect minimal information, others require us to access their CRM platform or manage an online diary. Some clients send us 4 or 5 calls a month, whilst others send us thousands.

With this in mind, we have put together a new call answering cost calculator to help you get a better idea of the monthly cost for your business. We do of course still highly recommend our free trial to get an even better idea of cost before signing up. Click here to try out our new cost calculator.

Recent new telephone answering service clients

Boiler Installation Company (September 2021)

A nationwide installer of boilers and renewables systems to domestic households with a small administrational office based in Essex. Our new client had always suspected they were missing calls but not to any great extent until they discovered they had received some negative reviews on a trader website regarding their call waiting times.

Telephone calls were normally answered by a single receptionist, any overflow was diverted to the mobile phones of installers but answering calls, whilst out on a job, understandably rarely happened. Something had to change.

Using our call answering service, our client’s receptionist is now able to manage her time better and works in tandem with our operators. Read more here >

Not answering calls but installing a new boiler
Commercial Interior Designers (August 2021)

A small, London based business of commercial interior designers suddenly found themselves inundated with enquiries and sales for their office partitions after lockdown. They had been unprepared for such a huge surge in a product they had always seen as fairly complimentary to their main business.

Missing calls was only one of the problems they were facing. The rise in demand for their office partitions was meaning that they were no longer able to focus on the core of their business- interior design. With the majority of telephone calls answered now being about office partitions the company decided to set-up a new website so that they were hopefully able to split and manage both sides of the business better.

After their web designer recommended our service they outsourced not only their call answering but also their online ordering to us. Find out here how we were able to help >

Office partitions built and supplied by our new client
Milton Keynes Solicitors (June 2021)

Based in Milton Keynes but offering legal services to clients from all over the UK, the firm of Solicitors were now working a lot more remotely but answering calls professionally was proving a challenge.

Switching to a hybrid model of office working and remote working, the firm were no longer able to simply have calls answered in their office and then transferred out as they were finding it hard to keep track of where employees were working on a particular day.

The Solicitors contacted Connect in late May with the expectation that our operators would be able to answer calls on their behalf, collect some brief details and then arrange a call-back, but they had been unaware that our telephone answering service operators could do so much more. Click here to read their case study >

Solicitors offering financial advice
Property Developers (May 2021)

Dealing with flat and loft conversions, extensions and general house refurbishments, this London based firm of property developers signed up for our 30 day free trial direct from this website.

Our customer service team already had the basics of the information needed to set up a trial from the online application, but upon calling the client to discuss the finer details on how to handle calls, it transpired that there was so much more Connect could offer.

The property developers had not realised our operators could act as an essentially front-of-house receptionist, not only answering calls but also being able to answer frequently asked questions about the business (thanks to the help of a bespoke script) and transfer VIP calls through to the correct person.

After the trial period they were more than happy with our classic telephone answering services and are currently on a C:70 tariff which has 70 inclusive messages for £99.99 per month.

Finished property development

I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.

We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient operators and call answering service. Well done to Connect! Thank you for your help.

Craig Piper

Director, Complete Presentation Ltd

Click here to view more case studies and recent clients

How does it work?

Your calls will be answered by one of our UK based, virtual receptionists who will greet you callers with your own company name or other preferred greeting.

The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.

Your friendly and professional virtual receptionist can:
  • answer your calls using your company name or however you wish
  • take a message then email or SMS text the contact details you require immediately
  • act as an outsourced reception and transfer calls through to the relevant department
  • look after your diary management and access your diary to make/amend or cancel appointments
  • become your sales line, take payment and process orders for your business
How quickly can I set the service up in an emergency?

Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.

Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).

*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries for our telephone answering service can take longer to set-up as existing client updates take priority.

Why do businesses outsource to Connect?

First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.

Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.

a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live call answering service that’s tailor-made to meet your needs

Frequently Asked Questions

How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I divert my calls to you?

For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.

I only want you to answer some calls when I’m busy, not all calls?

By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.

Can I advertise the telephone number you give me?

Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.

For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.

We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.

Can I use a smart number without using your telephone answering service?

Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.

Page Last Updated: October 8th, 2021

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