UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best from as little as £19.99 a month.
Whatever your business, whatever its size, Connect can provide you with the complete telephone answering service.
Connect Communications Making Every Call Count
Try any of our inbound call handling services completely free for 30 days without any commitment!
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls.
That means we don’t charge for fielding sales calls, wrong numbers or enquiries not relevant to your business.
UK based – always
From £19.99 per month
Phone us on 0330 3333 777
calls answered by Connect in February 2018
Recent news from the Connect office
It’s a New Year so time to take a look at our stats from 2017 and forward to 2018
The festive period is finally over and it’s time for us all to get back to work but before we do let’s take a look at some of our call answering figures for last year:
- Total calls answered by Connect in 2017 was 345,274
- Our busiest month was March with 32,489
- Quietest month, as usual, was December with 23,141
We welcomed new clients from all over England, Scotland, Wales and Ireland, ranging from almost every business sector imaginable.
Within the office in 2018 we are happy to be welcoming back to our Customer Service team Leona Garland, who has been on maternity leave for the past year, but sad to be losing our team leader Nicky Thomson who has decided to move back home to Germany after nearly 20 years in the UK.
Which telephone numbers will cost you the most to call?
One question which keeps arising when we speak with clients and potential clients about our smart numbers is “how much will they cost callers?”
We realised there are a lot of questions regarding different telephone number prefixes and following a chance conversation regarding 118 costs, our blog author decided to write a rather large article covering the subject.
Which UK telephone number prefix is free, which ones will cost the same as calling your next door neighbour and which ones can cost over £18 for a 3 minute call? Find out here…
Recent new clients
Residential District Heating Provider (February 2018)
Our new client is a provider of residential district heating with around 2000 properties billed monthly at present. They expect to grow two or three fold by the end of 2019 and urgently needed support to deal with new and existing customer enquiries.
Connect receptionists quickly and professionally answer in the company name and assist in solving issues experienced by residents regarding loss of heat/hot water or occurred leaks while following a simple script provided by the client, taking a message or transferring the call in the case of an emergency.
After trialling our service for 30 days they decided to go ahead on a C:100 tariff which has 100 inclusive messages for £114.99 per month with the view to increase in early summer 2018, something that our monthly rolling contract allows easily.
CCTV Installation Courses (February 2018)
Nowadays, installing CCTV isn’t just as easy as fitting a camera and plugging it into a monitor. Our client runs courses over 5 days, throughout the country, to give the very best and up-to-date installation, safety procedures and software programming available.
Connect operators answer calls in our client’s company name and guide them through available courses in their area, quote prices, book courses and take payment online via PayPal. When the caller’s questions are a little more detailed and beyond our operator’s scope of knowledge, they can transfer the call through to the business owner or, if unavailable, arrange a call-back by collecting basic contact details.
Online Rug Retailer (December 2017)
Now living in Holland but with a UK registered company, our new client sells rugs via his online store mainly to the UK market but occasionally overseas as well. The retailer was keen to outsource new and existing enquiries as he is a sole trader with limited time to deal with phone calls.
Connect supplied an 03 smart number for callers to dial and our operators now act as a full customer support team from helping to clarify rug sizes, material and pricing to placing orders on the website. Urgent callers can still be transferred through to our client in Holland at an additional cost of just £0.23 per minute to his Dutch mobile.
Aesthetics Clinic (November 2017)
Based in Harley Street, London, an aesthetic clinic that carries out a range of procedures including dermatology, anti-wrinkle injections, laser treatments and permanent hair removal. Most prospective patients find the surgery via online marketing promotions such as Wowcher and Groupon.
Our call handlers work very much as an entire virtual reception for the clinic with all calls coming through to Connect only. Our receptionists answer all calls in the clinics name, take payment and arrange bookings via the online diary service Cliniko
The surgery doesn’t actually have the need for a landline and so an 0203 smart number was provided by Connect so that patients still recognise they are calling a London based surgery.
Broadband Provider (October 2017)
A residential and business communications company that provides fibre speed broadband to rural areas of Northern Ireland with speeds of up to 50Mb. The super-fast broadband is not actually delivered through fibre under the ground but via microwave radio signals to a small dish that is fitted to the client’s property.
Our new client already had a fairly small call centre but was growing more rapidly than they had expected and needed a short to medium term solution. It was agreed that they would start on our C:2000 tariff which includes 2000 messages a month with the expectation that this will drop to around C:500 after the initial 6 months where upon Connect will only need to be used as an overflow option.
Our operators need to ascertain if the call is a new sales enquiry or support/faults before collecting the relevant information before passing on via email to the correct department.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
Click here to view more case studies and recent clients
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
Our operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do businesses outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: March 13th, 2018