UK Based Telephone Answering Service and Call Receptionist

Providing the Best Answering Service in the UK

Packages starting from £19.99 per month.

For a Smaller Business

Let our professional call handling operators become part of your business. Free up your time to focus on what you do best from as little as just £19.99 a month.

For a Larger Business

Make the right impression every time with our inbound call handling services. Full contact centre capability for all your inbound calls or on-demand to support your existing team.

Whatever your business, large or small, Connect has the complete telephone answering service.

Connect Communications  Connect small logo blue  Making Every Call Count

Inbound call handling services for every size of business

We provide everything from virtual reception services to call centre outsourcing.

As well as our first-class customer service, what sets us apart is our clear and transparent pricing.

While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers and the huge number of sales calls and other nuisance calls that plague many businesses.

UK based – always

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From £19.99 per month

Phone us on 0330 3333 777

Phone us on 0330 3333 777

calls answered by Connect in October 2019

Recent news from the Connect office

Our Smart Numbers just got smarter

22/08/19 – Our IT team just completed the rollout of our new and improved Smart Number Portal making is faster, more intuitive and even more flexible to use.

Clients are able to manage their smart numbers online via their desktop or mobile phone, whether they need to change destination, menu options, call timings and much more.

We have a huge range of local and national numbers for you to choose from starting from just £5 per month that allow you to decide where and when calls are directed to. Use them in conjunction with our telephone answering service or as a stand alone product. Find out more here

Connect Smart Numbers
Introducing our new and extended free trial period!

Connect are pleased to announce that we are extending our free trial period to 30 days inclusive. Unlike a lot of our competitors, we realise that 7, 10 or even 14 days of free service isn’t always going to be long enough to fully establish how our call answering service is working for your business.

As our pricing is based on monthly tariffs, we feel it’s important that we give your business a true reflection of the number of messages we are likely to send in a month in order for you to choose the most economical tariff to suit your needs. Click here to apply online or call us on 0330 3333 777 for further details.

Try our new and extended 30 day trial

Recent new telephone answering service clients

Content Marketing (October 2019)

Dealing mainly with interactive media advertising, our new client helps businesses throughout the world communicate with their customers and prospective clients through a range of marketing platforms and methods. Established for over 13 years they are now one of the most recognized and trusted media agencies in the UK.

They approached Connect initially for temporary cover whilst one of their two full-time receptionists was away on maternity leave; however, after that leave was over they decided to see if our service could work in conjunction with their existing reception for periods when they were unexpectedly busy. As we offer monthly rolling contracts, our client simply dropped down from a tariff offering 250 inclusive messages a month to the Connect 50 tariff at just £59.99 a month.

Calls are now programmed to divert through to our telephone answering service but only if the line isn’t answered by our client within 3 rings or is engaged. If a caller is looking to speak with a specific employee, or is a new enquiry, we transfer the call through to the correct person just as the front desk receptionist does, for all other callers we take requested details and email the reception desk for them to allocate a task.

Cheesecake Bakery (September 2019)

With local shops across Greater Manchester producing cheesecakes for a growing number of larger wholesalers, our new client was nervous about missing any potential orders after learning of the difficulties one of their main clients had experienced when trying to contact them.

They approached Connect unsure of how the service would work for them but our customer service team talked them through the options available and set up a 30 day free trial to allow them to try our call overflow service without any commitment.

Calls came through to Connect when the bakery’s lines were engaged as an overflow and during the course of the trial we answered 9 calls out of which 6 turned out to be orders, 1 being a very large one. Our new client was delighted to continue the service on our Starter tariff at £19.99 a month and even sent a sample of cheesecakes up for our operators to enjoy.

Manchester Cheesecake Bakers
Online Recruitment (August 2019)

An online employment system specifically focused on linking graduates with potential employers and vice-versa.

The business already had a well-known contact telephone number set-up which enabled them to manage calls, to an extent, using an IVR system. However, they found that many callers were still feeling irritated that they could not drop straight through to an operator to discuss their issues. Connect were able to fill that gap and now callers are greeted with a new menu where, if they decide, they can speak with one of our operators by pressing “9” at any time.

On top of this, prospective employers are now transferred straight through to our client as these are classified as “VIP callers” and all other enquiries are sent through as an email on close of call.

Graduates looking for employment soon
Carpet Cleaning Company (August 2019)

East Sussex carpet and upholstery cleaners who have been established for over 30 years specialising in cleaning carpets, upholstery, rugs and sometimes hard floors. The company owner contacted Connect after a mutual client had kindly recommended our telephone answering service as they had been struggling to make contact. The concept of outsourcing calls was new to them but now that they had identified a potential problem they were keen to trial and see just how big a problem it actually was.

Connect’s operators handled new customer calls from referrals and marketing, and repeat clients who had used their cleaning services before. Diverting an existing telephone number, they used the service when their lines were engaged or if they had been unable to answer their phone within 4 rings.

During the 30 day trial, Connect sent 104 messages and so the most economical tariff was C:100 priced at £114.99 per month with a view to increase this during busier periods or staff shortages.

Cleaning a carpet

I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.

We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.

Craig Piper

Director, Complete Presentation Ltd

Click here to view more case studies and recent clients

How does it work?

Your calls will be answered by a Connect virtual receptionist who will greet you callers with your own company name or other preferred greeting. The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.

Our operators can:

  • take a message then email or text message the details you require through to you
  • act as an outsourced reception and transfer calls through to the relevant department
  • look after your diary management and access your diary to make/amend or cancel appointments
  • become your sales line, take payment and process orders for your business

Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).

Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.

Why do businesses outsource to Connect?

First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.

Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.

a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live answering service that’s tailor-made to meet your needs

Frequently Asked Questions

How do your operators know what calls are for which client?

Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.

How do I divert my calls to you?

For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.

I only want you to answer some calls when I’m busy, not all calls?

By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.

Can I advertise the number you give me?

Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.

For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.

We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.

Can I use a smart number without using your telephone answering service?

Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our  answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.

Page Last Updated: November 11th, 2019

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