UK Based Telephone Answering Service and Live Call Handling

Providing the best Call Answering Service in the UK

Packages starting from £14.99 per month.

For Small Business

Let our professional call handling operators become part of your business. Free up your time to focus on what you do best from as little as just £14.99 a month.

For Larger Businesses

Make the right impression every time with our inbound call handling services. Full contact centre capability for all your inbound calls or on-demand to support your existing team.

Whatever your business, large or small, Connect has the complete telephone answering service.

calls answered by Connect in December 2020

Clear and transparent pricing

As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs for our Classic telephone answering service starting from just £14.99 per month.

While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.

Inbound call handling for every size of business

We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.

Phone us on 0330 3333 777 to find out more or click here to set-up a free trial of our call answering service.

Recent news from the Connect office

Remote working top tips

13/01/21 – Another year, another lockdown! With the new strain of coronavirus and fallout from the predicted mixing over Christmas, a large part of the working population again finds itself working from home or remotely.

We’ve taken on a lot of new clients in the past week for our telephone answering services and also spoken to a lot of existing clients needing to change how we handle their calls now that they are not in their office.

We thought it would be a good time to update our guide on how to (hopefully) work more productively and successfully from home whilst the restrictions remain in place. Click here to read our 5 top tips for working from home

5 top tips when working from home

Help us to handle your calls correctly in 2021

As we usher in 2021 some things have changed and some things, it appears, are unfortunately still very much the same:

Brexit

It’s done, it’s finally happened. After all the years of uncertainty, Brexit has finally happened but is that the end of it or just the start? Only time will tell but rest assured, as all our offices, operators and hardware are UK based we do not envisage any disruption to our live telephone answering services.

If you are an existing client and need to update any instructions to how our operators handle calls, please let us know as soon as possible so that the responses we give your callers are correct.

Coronavirus

As we enter 2021 there is hope on the horizon with the rollout of several vaccines. However with a new, more contagious strain of the virus emerging it appears continued, or perhaps even more strict restrictions to our lives will continue.

As with the first lockdown, our call answering service continues to be available to help businesses that are either having to work remotely, with reduced staffing or with increased call volumes.

Again, if you are an existing client and the services you provide change because of restrictions, please let us know so that our receptionists are able to professionally answer your calls and continue to seamlessly integrate with your business as normal.

If you do need to make any changes, please respond to any of your recent messages or call us on 0330 3333 777.

Our receptionists are available weekdays from 8am to 6pm and, as always, our automated out of hours service continues 24/7, 365 days a year.

Recent new telephone answering service clients

Timber Window Manufacturer (October 2020)

Manufacturer and fitter of bespoke timber and sash windows in and around the Bristol area. Offers both restoration and repair along with completely new double glazed sashes and windows whilst making sure that all work carried out conforms to local building regulations.

After lockdown, pent-up demand meant that our new client quickly found themselves unable to answer all their new enquiries. In particular requests for quotations which, due to the bespoke nature of their work, always requires a visit to the property.

They decided to call us and see if our telephone answering services would work for them. Click here to read how we were able to help >

Manufacture and fitting of timber windows
Drone Pilot School (October 2020)

Offering courses nationwide to learn how to safely and legally fly drones, our new client came to us as they were having problems answering their phone calls after lockdown. As restrictions eased the school found interest in their PfCO certified courses really “took off” and previous call handling arrangements were no longer working.

Will all staff now working from home or out in the field, our operators now act as a first point of contact for all new and existing phone enquiries. The school now uses Connect as their outsourced reception with calls being transferred to the relevant homeworker or instructor anywhere in the country. Read the case study here >

Pilot about to fly a drone by remote control
Coventry based Electricians (September 2020)

A small firm of electricians that carry out residential and commercial work contacted us in early September as they knew they were missing a lot of calls. Covering Coventry and the surrounding areas they had grown rapidly in the past 3 years and were now finding that the way they dealt with incoming telephone calls needed addressing.

Calls, including new enquiries, were all going to one mobile phone, the director’s. He would answer, if available, and then usually take some brief details and organise a call back from an electrician closest to the job. They knew this was not ideal but had no idea just how must potential business they were losing because of missed calls or the inevitable mistakes that were creeping in.

After speaking with our customer service team, a free trial of our diary management and telephone answering service was set-up along with a programmable 024 Coventry telephone number. Read more here >

Coventry electrician hard at work
Flooring Supplier (September 2020)

A supplier of natural stone and porcelain flooring, paving and tiles. Enquiries and clients vary from homeowners to commercial buyers working in architecture, interior design and garden design.

During lockdown in 2020 our new client found that interest in their product increased greatly as more people were looking to take on DIY jobs and home renovations they’d been putting off. The problem was that their receptionist was already working at full capacity but they didn’t have the budget, or desire, to employ a second.

As many new enquiries were simply people looking for a quote, our call answering operators collect details such as the material/product required, amount/square meterage they think will be needed and an estimate of when it’s required. We also have access to a bespoke FAQs sheet so that we are able to easily answer commonly asked questions.

Using a telephone answering service as an overflow to their existing reception was something that had never occurred to our client before. They were delighted at how well it worked for them during their free trial and signed up for our Pro:250 tariff.

Fitting a stone flooring

I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.

We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient operators and call answering service. Well done to Connect! Thank you for your help.

Craig Piper

Director, Complete Presentation Ltd

Click here to view more case studies and recent clients

How does it work?

Your calls will be answered by one of our UK based, virtual receptionists who will greet you callers with your own company name or other preferred greeting.

The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.

Your friendly and professional virtual receptionist can:
  • answer your calls using your company name or however you wish
  • take a message then email or SMS text the contact details you require immediately
  • act as an outsourced reception and transfer calls through to the relevant department
  • look after your diary management and access your diary to make/amend or cancel appointments
  • become your sales line, take payment and process orders for your business
How quickly can I set the service up in an emergency?

Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.

Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).

*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries can take several hours to set-up as existing client updates take priority.

Why do businesses outsource to Connect?

First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.

Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.

a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live call answering service that’s tailor-made to meet your needs

Frequently Asked Questions

How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I divert my calls to you?

For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.

I only want you to answer some calls when I’m busy, not all calls?

By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.

Can I advertise the telephone number you give me?

Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.

For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.

We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.

Can I use a smart number without using your telephone answering service?

Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.

Page Last Updated: January 13th, 2021

REQUEST A CALLBACK