UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best.
For larger business
Outsourced phone management services to give your customers the right first impression every time.
Connect Communications – Making Every Call Count
UK based - always
From £19.99 per month
Easy to set up
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls. That means we don’t charge for fielding sales calls and enquiries not relevant to your business.
Whatever your business – and whatever its size – Connect can provide your business with the complete telephone answering service.
calls answered by Connect in September 2016
What’s more, we provide a free 30 day, no obligation trial
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
Recent News from the Connect Office:
Our operators aren’t just great at speaking to your clients, many also have hidden talents such as Amy Robinson our aspiring professional dancer.
When not at work, Amy spends much of her free time chasing her dream to become a dancer and she was lucky enough to recently earn a place touring the UK with The Hairy Maclary And Friends Show.
The show is based on Hairy Maclary and his canine friends Bottomley Potts, covered in spots (Amy’s character) and will touring throughout England and Scotland in April 2016.
We can’t wait to see Amy back in the office when the tour is over and please, don’t break a leg!
Why do Businesses Outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at http://www.fsb.org.uk/ to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
Our operators can:
take a message then email or text message the details you require through to you
act as on outsourced reception and transfer calls through to the relevant department
look after your diary management and access your diary to make/amend or cancel appointments
become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business that you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Recent New Clients:
Security Company (July 2016)
London based elite security firm, our client offers a highly specialised security service for high profile clients and events throughout England. Their main clients are Premier League footballers based in and around London.
Our operators take a range of phonecalls from existing clients and potential new clients all of which need to be dealt with as quickly and as professionally as possible to help maintain our clients upmarket image.
We work as an outsourced reception for this client meaning that we can book appointments, transfer important or urgent calls, screen sales calls and also make outbound calls to clients when instructed.
Conveyancing Solicitors (June 2016)
A Liverpool based firm of conveyancing solicitors approached Connect asking if it were possible for us to follow a bespoke script and fill out an online form on behalf of callers, specifically new enquiries.
Our client is a firm of solicitors that specialise in conveyancing and property law mainly in Liverpool and the surrounding areas including Manchester, West Derby and Warrington. It is important that new enquiries are handled differently to existing clients as a separate office deals with these.
Connect answers all inbound calls, existing clients are transferred to their case officer or a message is taken and emailed to the correct person. For new enquiries our operators access a secure online form and take detailed information so that the best suited solicitor can contact the client as soon as possible.
Fine Art Company (May 2016)
An online fine art house that deal exclusively in high-quality photography dealing in modern, post modern and contemporary art in particular. Our client does not have a shop as such but regularly travels around the UK to exhibitions with prints and art work available to view and order online.
Connect operators greet callers in our client’s company name and follow a bespoke detailed script. Callers ask a range of questions ranging from directions to the latest exhibition, looking to order work or sometimes chasing an order.
Piano Tuner (February 2016)
Our client is a piano teacher at heart but is also a professional piano tuner. He splits his work into two separate businesses and it is his teaching that takes up the majority of his time meaning that he is unable to easily answer calls from prospective clients.
Our new client did not have a separate telephone number for his businesses so we provided him with a Newcastle telephone number so that callers would instantly recognise that he was local to them. Our operators handle all new and existing enquiries and alert our client via email and SMS txt message.
Click here to view more case studies and recent clients
Connect are a friendly, organised and professional answering service whom we use regularly. When AOA staff are absent from the office, this proficient company answers our telephone calls, takes messages and inform us by sending texts or emails. Connect are reliable and I would highly recommend them to any company.Patricia Page
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a programmable number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our programmable numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: October 18th, 2016