UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best.
For larger business
Outsourced phone management services to give your customers the right first impression every time.
Whatever your business, whatever its size, Connect can provide you with the complete telephone answering service.
Connect Communications Making Every Call Count
UK based - always
From £19.99 per month
Easy to set up
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls. That means we don’t charge for fielding sales calls and enquiries not relevant to your business.
calls answered by Connect in January 2017
Recent News from the Connect Office
Congratulations to proud new parents!
A huge congratulations to Leona Garland and her partner, Wayne, on the birth of their son Ollie on the 18th January 2017.
Leona has been an integral part of the Customer Services team here at Connect since 2012 helping existing clients with the many varied questions/requests that arise and also helping to set up and guide new clients through our service. She will be sorely missed by our clients and by us at Connect as she takes her well deserved maternity leave.
All of the staff here at Connect send their love and congratulations to Leona, Wayne and baby Ollie.
Recent New Clients
Wallpaper Wholesaler (January 2017)
Based in Suffolk, but attracting business from all of the UK, our new client was in need of not only a call answering provider but also multiple telephone numbers to give customers the impression the company was larger and had more than one point of contact.
Our client has been supplying wallcovering to the high and premium end of the UK interiors market for over 35 years but were keen to start attracting a wider range of consumer. Connect provided a range of smart telephone numbers that allow our client to give the impression that they have offices and distribution centres throughout England, Scotland and Wales.
All calls are first routed to our client’s main office in Suffolk, if they are unavailable then calls are answered by Connect’s operators who take the callers details, arrange a call back or can organise for samples to be sent out.
Sign and Graphics Manufacturer (November 2016)
A sign and graphics company that design, manufacture and install all visual communications. Geared mainly towards business to business although they do have the occasional private consumer for large birthdays, weddings etc
Most phone calls for our clients are requests for quotes and so our operators collect basic contact details for the company but need to take detailed information on the dimensions involved, material and the quantity required in order for our client to give an accurate quote for the prospective work.
Originally our client suspected they were missing a couple of calls a week but were amazed after taking our 30 day free trial to find it was actually closer to 25 calls a week. Each missed phone call and quote is potentially worth thousands of pounds and so our client is very happy to be on our Connect 100 tariff priced at just £114.99 per month plus VAT
Online Jewellery Shop (November 2016)
Our client has a love for all things sparkly and offer an online collection of designer jewellery from all corners of the globe.
Connect acts as an outsourced reception where our operators answer, handle and complete caller’s orders and queries from the bespoke instructions written and agreed with the client.
As always calls are answered in our clients trading name by one of our professional receptionists who is then able to advise of stock, dispatch queries, return procedures, and of course, take and process payments.
Osteopathy Clinic (October 2016)
Based across 3 clinics in Bedfordshire, our new Osteopath client offers treatments to help relieve joint and muscle pains, sciatica, arthritis, neck pain and sports injuries. Each clinic already has it’s own receptionist but they often help with treatments and so are not always available to receive calls so Connect now acts as an overflow for all 3 locations.
Calls are answered differently for each clinic thanks to our unique software and our receptionists follow a bespoke script for each call where they access our clients Cliniko diary where we can book, amend and cancel appointments. We are also available to relay basic advice such as directions, opening hours, pricing and treatments offered.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
Click here to view more case studies and recent clients
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do Businesses Outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at http://www.fsb.org.uk/ to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
Phone us on 0330 3333 777 or click here to apply online for a 30 day free trial
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: February 23rd, 2017