Telephone Answering Service and Live Call Handling based in the UK.

Make every call count, whether it’s 5 or 5000 per month

Set up online | No credit card required | UK based

Providing the best Call Answering Service in the UK

Packages start from just £14.99 per month and a 30 day free trial.

Pro

Customer Service processes and more complex messages

    Includes everything in Classic plus:

    More complex message taking

    Bespoke operator training

    FAQs & additional data capture

    Our team of friendly, professional receptionists can answer your calls and more, just as if they were in your office.

    Whatever your business, large or small, Connect has the complete telephone answering service.

    Classic

    Live message taking and call transfers

      Includes:

      Live telephone answering

      Standard message taking

      Call transfers

      Classic training

      Free up your time to focus on what you do best from as little as £14.99 a month with our classic call answering service.

      Let our professional, UK based, call handling operators become part of your business.

      Diary

      Integration with your online diary

        Includes everything in Classic plus:

        Diary management

        Bespoke operator training

        FAQs & additional data capture

        An inbound call handling service specifically designed to access your online diary and manage calls for your clinic, restaurant or any other business whose callers need to make, amend or cancel an appointment.

        Key Call Answering Stats for March 2024:

        phone calls answered by Connect

        minutes saved for our clients

        unsolicited sales calls identified

        Clear and transparent pricing

        As well as our excellent customer service, what sets us apart is our clear and transparent pricing with tariffs for our classic telephone answering service starting from just £14.99 per month.

        While most answering services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for unwanted calls from wrong numbers, sales calls or the many other nuisance phone calls that plague many businesses.

        Inbound call handling for every size of business

        Our call answering services are perfect for small and medium businesses across multiple sectors.

        We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.

        Phone us on 0330 3333 777 to find out more or click here to set-up a free trial of any of our telephone answering services.

        How our telephone answering services work

        Virtual telephone answering services involve a dedicated team of trained operators answering calls professionally on behalf of your business. These operators can either take messages, handle customer queries, call transfers, or even act as a full time receptionist.

        Virtual receptionists are expert call handlers, meaning your business calls will be answered by a professional and friendly operator from our virtual receptionist service team, who will greet you callers with your company name or other preferred greeting.

        A professional telephone answering service removes missed calls, which can often lead to missed opportunities, diverts calls when lines are busy, and ensures that you never miss a call.

        The whole process is seamless so your callers will be unaware that you use a call answering service rather than your own in-house team.

        Your friendly and professional virtual receptionist can:
        • answer calls using your company name or however you wish
        • take a message then email or SMS text the contact details you require immediately
        • act as an outsourced reception and transfer calls through to the relevant person or department
        • look after your diary management and access your diary to book, amend or cancel appointments.
        • become your sales line, take payment and process orders for your business

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        Why choose our telephone answering service?

        First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.

        Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers reliable and proven phone answering services that ensure all your enquiries and inbound calls are answered professionally and quickly.

        a professional telephone presence that costs a fraction of an in-house resource
        a UK-based, friendly and dedicated team to answer your calls
        a flexible live call answering service that’s tailor-made to meet your needs

        Call Answering Tips & Insights

        It’s a New Year so time to take a look at our stats from 2023 and forward to 2024

        2nd January 2024 – The festive period is finally over and it’s time for us all to get back to work but before we do let’s take a look at some of our call answering figures for last year:

        • Total calls answered by Connect in 2023 was 379,172
        • Our busiest month was March with 34,596
        • Quietest month, as usual, was December with 23,784

        We welcomed new clients from all over England, Scotland, Wales and Ireland, ranging from almost every business sector imaginable.

        Now that Christmas and New Year are behind us, if you are an existing client and need to update any instructions to how our operators handle calls, please let us know as soon as possible so that the responses we give your callers are correct by responding to any of your recent messages or calling us on 0330 3333 777.

        Our receptionists are available weekdays from 8am to 6pm and, as always, our automated out of hours service continues 24/7, 365 days a year.

        How much does a business telephone answering service cost?

        15th November 2023 – If your business is looking at outsourcing their call handling, then one of the main questions will be how much does your phone answering service cost?

        We offer a 30 day free trial which gives a great estimate of cost but, if you’re looking for an immediate answer, then our new cost calculator will ask you a few quick questions to work out the most cost effective tariff for you:

        • How many telephone calls do you miss or expect to send through to us in a month?
        • Do you require a simple call handling service or something more complex like diary management?

        Our calculator will then provide you with our best tariffs available and the option to set up a trial. Click here to try out our new cost calculator.

        Recent new telephone answering service clients

        Nail and Beauty Academy

        Our new client in Newcastle offers everything from nail art courses to waxing training and attracts students from all over the North East. With their VTCT level 2 to 4 qualifications, they provide both part-time and full-time courses. But they recently faced a challenge: their telephone support wasn’t as good as their training sessions.

        So, when the Beauty Academy took a free trial of our telephone answering service, we came up with a special plan. Connect’s call answering operators were trained with a specific guide, helping them answer most questions and book appointments all in one call. If there’s a question they can’t answer, they send a quick text to the right trainer. That way, the caller gets a call back within an hour.

        Click here to read the full case study for our Nail and Beauty Academy client.

        Newcastle beauty academy call answering
        Digital Marketing and PR Firm

        Located in the heart of London and catering to both UK and international clients, this digital marketing and PR agency opted to remain compact in its in-house team. The firm regularly delegated tasks to a dependable network of writers, designers, and digital media consultants. Therefore, the idea of entrusting their call handling to Connect was a natural progression for them.

        Like all new clients, they trialled our telephone answering service for free to see if it worked for them or not. What began as an experiment soon transformed into a revelation. They discovered that Connect’s operators offered far more value than just being a “glorified human answering machine”. This led to a shift from merely receiving messages via email to actively transferring calls to specific designers and account managers.

        The transition to Connect’s telephone answering service proved invaluable. To quote their director, they effectively “secured a skilled receptionist team for less than a hundred pounds a month”.

        Transferring telephone calls
        Conveyancing Solicitors

        A well established conveyancing law firm in Liverpool contacted Connect with a specific request. They needed our assistance in implementing a custom script to fill out online forms for incoming call, particularly new clients.

        Our new call answering service client, a distinguished legal practice, focuses primarily on conveyancing and property law. Their clientele spreads across Liverpool and surrounding regions, including Manchester, West Derby, and Warrington. They realised the need for distinguishing new enquiries from existing clients due to the distinct handling procedures by separate office departments.

        Connect now manages all incoming calls for our client. Existing clients are transferred to their assigned case officer, or a message is taken and emailed to the appropriate person. For new enquiries, our operators access a secured online form to gather detailed information. This procedure allows the best suited solicitor to promptly contact the prospective client. Click here to read the full case study.

        Solicitor
        Newcastle-Based Piano Teacher and Tuner

        Our new client, James, teaches piano while also offering professional tuning services, although not at the same time! As his teaching responsibilities take up most of his time, attending to incoming calls from potential clients was becoming a daunting challenge.

        To address this, we first equipped James with a dedicated 0191 Newcastle telephone number as up until now he had been using just his mobile number.

        In addition to providing the local number, our trained operators now professionally handle all incoming calls, managing both new and existing enquiries. This ensures a seamless process for James’s clients, whether they are booking a tuning appointment or arranging a piano lesson.

        Read the full case study here to discover how Connect’s telephone answering service not only helped James manage his calls but also allowed him to focus on his passion for music without worrying about missed business opportunities.

        Newcastle based Piano Teacher needing help to answer business calls
        Adventure and Events Company

        From heart-pounding white water rafting adventures in Aberfeldy to lively weekends of celebration in Amsterdam, our new client offers a diverse range of experiences that cater to callers across England, Scotland, Wales, and Ireland.

        Discover how our telephone answering service now helps an adventure and events company, based in Newcastle, ensure that every stag and hen party becomes an occasion to remember.

        Read the full case study here to learn how our operators manage the high volume of incoming calls and capture essential details to create the personalised event experiences our client’s callers expect.

        clients of events company enjoying themselves

        I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.

        We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient operators and professional service. Well done to Connect! Thank you for your help.

        Craig Piper

        Director, Complete Presentation Ltd

        Click here to view more case studies and recent clients

        Answering Service FAQs

        Can I keep my existing phone number?

        Our call answering service can work either by keeping your current phone number and diverting incoming calls to us, or we can give you a new number to use.

        Are there any set up fees?

        There are no set up fees for our call answering services. We aim to make set up as smooth and as quick as possible so we can start handling your incoming calls as soon as you need us to.

        Can I cancel at any time?

        We work on monthly contracts so all we need is a month’s notice, from your next billing date, that you no longer wish to use our call answering services.

        What type of businesses do you work with?

        We support businesses of all shapes and sizes across a wide variety of industries.

        Whether it’s helping small business owners stop missing calls, or a local hair salon looking for help with customer interactions, you get all the benefits of having in house professional receptionists for a fraction of the cost.

        We aim to provide an exceptional service and a cost effective solution to any business we work with.

        How do your operators know what calls are for which client?

        Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.

        How do I divert my incoming calls to you?
        For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
        I only want you to answer some calls when I'm busy, not all calls?

        By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch or in business meetings, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work, you’ll have no more missed calls.

        How quickly can I set the service up in an emergency?
        Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.

        Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).

        *Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries for our telephone answering service can take longer to set-up as existing client updates take priority.

        Can I advertise the telephone number you give me?
        Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.

        For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.

        We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.

        Can I use a smart number without using your telephone answering service?

        Yes, our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service.

        UK numbers including freephone 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.

        What's the difference between telephone answering and virtual receptionist services?
        Different telephone answering service providers often use varied terminology to describe their offerings. At Connect, the distinction primarily revolves around the level of service our operators provide.

        Our basic call answering service suits the needs of most clients. It encompasses calls being answered in your company’s name, transcribing contact and message details, and the option to transfer the call.

        Our Pro and Diary services, on the other hand, are sometimes referred to by our clients as “Virtual Receptionist” services, given that the call instructions tend to be more detailed and intricate.

        Click here to see which level of service suits you best.

        Page Last Updated: April 11th, 2024

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