UK Based Telephone Answering Service and Call Receptionist
For smaller business
For larger business
Connect Communications Making Every Call Count
UK based - always
From £19.99 per month
Easy to set up
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls. That means we don’t charge for fielding sales calls and enquiries not relevant to your business.
calls answered by Connect in April 2017
Recent News from the Connect Office
Nathan MacQueen Sponsorship
Connect are proud to announce our new sponsorship of Nathan “Lightning” MacQueen.
Nathan is a 25 year old Paralympian archer, full-time athlete and all-round nice guy. At the 2016 Paralympics in Rio he shot for Great Britain which was a dream come true and finished 9th.
He is currently ranked 7th in the world and in January won his first international gold medal at the Fazza International Para-Archery Championships in Dubai where he beat the world number one. Read more here…
Congratulations to proud new parents!
A huge congratulations to Leona Garland and her partner, Wayne, on the birth of their son Ollie on the 18th January 2017.
Leona has been an integral part of the Customer Services team here at Connect since 2012 helping existing clients with the many varied questions/requests that arise and also helping to set up and guide new clients through our service. She will be sorely missed by our clients and by us at Connect as she takes her well deserved maternity leave.
All of the staff here at Connect send their love and congratulations to Leona, Wayne and baby Ollie.
Recent New Clients
Aesthetics Clinic (April 2017)
Based in Harley Street, London, an aesthetic clinic that carries out a range of procedures including dermatology, anti-wrinkle injections, laser treatments and permanent hair removal. Most prospective patients find the surgery via online marketing promotions such as Wowcher and Groupon.
Our call handlers work very much as an entire virtual reception for the clinic with all calls coming through to Connect only. Our receptionists answer all calls in the clinics name, take payment and arrange bookings via the online diary service Cliniko
The surgery doesn’t actually have the need for a landline and so an 0203 smart number was provided by Connect so that patients still recognise they are calling a London based surgery.
Online Furniture Store (April 2017)
Our new client is based in North Wales but does not have premises for the public to visit as all furniture is displayed and sold online only via their website.
They were finding that many of the phone calls they were answering were repetitive in nature but still took up a lot of their time. Most phone calls related to delivery queries, items arriving damaged, return enquiries or payment problems; all of which are now dealt with by Connect’s call handlers.
For return enquiries, our operators simply advise callers to email customer service as they need the return request in writing. Likewise if an item arrives damaged then photographs are required to be emailed as well.
For potential new customers we take their postcode (so delivery charges can be calculated), product name and contact details.
Events Company (March 2017)
An adventure, activity and events company mainly dealing with stag and hen parties.
Although based in Newcastle, our new client attracts calls from all over England, Scotland, Wales and Ireland from prospective stag and hen organisers looking for something different for their family and friends. From a day’s white water rafting in Aberfeldy, to a weekend of drinking in Amsterdam, our client ensures his callers have an occasion to remember.
Connect operators take basic details of where, when, how many attendees and a rough idea of budget before either transferring to the appropriate venue or organising a call back at a convenient time.
Estate Agents (March 2017)
Based in Liverpool the estate agents cover sales, lettings and property management in Merseyside, Greater Manchester, Cheshire, Lancashire and sometimes further afield. They approached Connect as all calls were being directed to their receptionist; be they new enquiries, existing tenants, potential landlords or solicitors chasing for updates on a sale.
Connect provided a local 0151 smart number where callers are first greeted with a pre-recorded options menu:
- if you are an existing tenant
- if you are an existing landlord
- if you are a solicitor” etc
This way calls are now routed to a more relevant member of the estate agents. New client calls are routed directly to the Liverpool office, existing tenants and landlords are answered by Connect’s receptionists who take detailed notes to arrange a call back and property management calls are routed to a third-party factoring company that our estate agents outsource to.
Business support and mentoring (February 2017)
Having spotted a niche in the fashion industry for helping both new and established fashion entrepreneurs, our new client offers mentoring, events and access to funding via the start-up loan scheme. They were in need of a way to respond to new enquiries without employing additional staff and so approached Connect firstly to enquire about our call answering free trial but then through conversation it become apparent that they could benefit from our online diary management service as well.
Workshops and events are hosted every month both online and at selected venues throughout London. Our operators can set up accounts so that callers can then access online workshops or for events that require a physical presence, receptionists make bookings via the online diary, take payment and then email the details.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do Businesses Outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at http://www.fsb.org.uk/ to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
Phone us on 0330 3333 777 or click here to apply online for a 30 day free trial
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: May 19th, 2017