UK Based Telephone Answering Service and Live Call Handling
Providing the best Call Answering Service in the UK
Packages starting from £14.99 per month.
For Small Business
Let our professional call handling operators become part of your business. Free up your time to focus on what you do best from as little as just £14.99 a month.
Whatever your business, large or small, Connect has the complete telephone answering service.
calls answered by Connect in June 2020
Clear and transparent pricing
As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs starting from just £14.99 per month.
While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.
Inbound call handling for every size of business
We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre.
Phone us on 0330 3333 777 to find out more or click here to set-up your free trial with Connect.
Recent news from the Connect office
The effects on business of social distancing
16/06/20 – How will the 2 metre rule of social distancing in the UK affect your business and its ability to function as it did before lockdown?
With the new reduced capacity in workplaces our call answering service could help to transfer telephone calls to remote workers. Our advanced systems and professional operators mean your business should be able to carry on as close to normal as possible.
Read our new blog post as we look into the potential problems social distancing will cause for business.
Welcome to the new normal
02/06/20 – We’ve seen a real surge in call volumes in the past week as many clients appear to be getting back to some kind of “new normal”.
Our customer service team have been working hard to update client profiles with new scripts and procedures that reflect the changes we all face in daily life now. Some client’s offices remain closed as they continue to work remotely, whilst others have re-opened but with very different rules on how visitors and staff can interact.
Recent new telephone answering service clients
Online Marketing Agency (April 2020)
Focussing entirely on online marketing, our new client covers a wide range of services but specializes particularly in website and logo design. The agency does not have a physical office as the majority of designers are home-based consultants with most client contact being via email, telephone and occasionally Skype.
Although the agency does not have a headquarters or physical office as such, they were keen to give the impression that they do in order to try and attract larger clients. Connect now provide a London local presence telephone number to the agency, with all calls being answered professionally in our UK call centre.
New enquiries are transferred to a dedicated sales person and existing clients are transferred to the designer assigned to their current project, if unavailable our operators collect contact details and email the designer to request a call-back.
Mortgage Leads Supplier (March 2020)
Connect had an unusual request for a large volume of Smart Numbers from a nationwide supplier of mortgage leads and introductions, they were looking for a selection of geographic numbers throughout the UK. These type of numbers are all 01 and 02 prefixes and are called local presence as, although the caller is charged the same for a local number to them, the termination point could be anywhere in the country our client chooses. This being, for now, Connect’s call centre in Edinburgh.
Our client has built a network of mortgage advice websites and wanted to add geographically relevant contact telephone numbers to each of their 50 sites which were targeting specific areas across the UK.
Connect’s advanced telephone system recognises where each website visitor is calling from and our operators answer the calls in the company name whilst also including the relevant location. Callers details are then sent via email to the nearest pre-approved mortgage advisor.
Cheesecake Bakery (February 2020)
With local shops across Greater Manchester producing cheesecakes for a growing number of larger wholesalers, our new client was nervous about missing any potential orders after learning of the difficulties one of their main clients had experienced when trying to contact them.
They approached Connect unsure of how the service would work for them but our customer service team talked them through the options available and set up a free trial to allow them to try our call overflow service without any commitment.
Calls came through to Connect when the bakery’s lines were engaged as an overflow and during the course of the trial we answered 9 calls out of which 6 turned out to be orders, 1 being a very large one. Our new client was delighted to continue the service on our Budget:15 tariff at £29.99 a month and even sent a sample of cheesecakes up for our operators to enjoy.
Carpet Cleaning Company (February 2020)
East Sussex carpet and upholstery cleaners who have been established for over 30 years specialising in cleaning carpets, upholstery, rugs and sometimes hard floors. The company owner contacted Connect after a mutual client had kindly recommended our telephone answering service as they had been struggling to make contact. The concept of outsourcing calls was new to them but now that they had identified a potential problem they were keen to trial and see just how big a problem it actually was.
Connect’s operators handled new customer calls from referrals and marketing, and repeat clients who had used their cleaning services before. Diverting an existing telephone number, they used the service when their lines were engaged or if they had been unable to answer their phone within 4 rings.
During the extended free trial, Connect sent 104 messages and so the most economical tariff was C:100 priced at £114.99 per month with a view to increase this during busier periods or staff shortages.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.
Click here to view more case studies and recent clients
How does it work?
Your calls will be answered by a Connect virtual receptionist who will greet you callers with your own company name or other preferred greeting.
The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.
Our friendly, professional operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
How quickly can I set the service up in an emergency?
Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for your service to work.
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries can take several hours to set-up as existing client updates take priority.
Why do businesses outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered professionally and quickly.
a professional telephone presence that costs a fraction of an in-house resource
a UK-based, friendly and expert team to answer your calls
a flexible live answering service that’s tailor-made to meet your needs
Frequently Asked Questions
How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I divert my calls to you?
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
I only want you to answer some calls when I’m busy, not all calls?
By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.
Can I advertise the telephone number you give me?
Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.
For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.
We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Can I use a smart number without using your telephone answering service?
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: July 2nd, 2020