UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best from as little as £19.99 a month.
Whatever your business, large or small, Connect has the complete telephone answering service.
Connect Communications Making Every Call Count
Inbound call handling services for every size of business
We provide everything from virtual reception services to call centre outsourcing.
As well as our first-class customer service, what sets us apart is our clear and transparent pricing.
While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers and the huge number of sales calls and other nuisance calls that plague many businesses.
UK based – always
From £19.99 per month
Phone us on 0330 3333 777
calls answered by Connect in January 2019
Recent news from the Connect office
Happy New Year from everyone at Connect, it’s time to take a quick look at our stats from 2018
The Christmas period is finally over and it’s time for us all to get back to work but before we do let’s take a quick look at some of our data for last year:
- Total calls answered by Connect in 2018 was 332,560
- Our busiest month was May with 31,325
- Quietest month, as usual, was December with 19,518
Coming up in 2019:
We are always developing new products and services and early this year we will be releasing our new app which will give clients the ability to access messages from their mobile far more easily.
Within the office in 2019 we hope to continue expanding our workforce both in our Customer Service department and our telephone operators.
Introducing our new and extended free trial period!
Connect are pleased to announce that we are extending our free trial period to 30 days inclusive. Unlike a lot of our competitors, we realise that 7, 10 or even 14 days of free service isn’t always going to be long enough to fully establish how our call answering service is working for your business.
As our pricing is based on monthly tariffs, we feel it’s important that we give your business a true reflection of the number of messages we are likely to send in a month in order for you to choose the most economical tariff to suit your needs. Click here to apply online or call us on 0330 3333 777 for further details.
Recent new clients
Nail and Beauty Academy (January 2019)
Based in Newcastle, our new client attracts business from all over the North East of England with courses ranging from nail art to waxing. Offering VTCT level 2 to 4 qualifications through both part-time and full-time courses the Academy has expanded rapidly since opening in 2017 and was until recently struggling to offer a professional call support to match their excellent training.
As the Beauty Academy required an online booking service and more product knowledge than normal, a bespoke, interactive script was produced and enhanced training was given to Connect’s operators so that caller’s questions and bookings could be made in one call. For the few questions that our receptionists are unable to answer a txt message is sent to the relevant trainer and a callback is made within an hour.
Sheffield Roller Disco Venue (December 2018)
Catering for all ages, from school parties to school reunions; our new client provides a unique party experience for all involved. With theme nights aplenty and the venue open throughout the weekend, anyone with or without roller-skates can join in.
Ordinarily the venue is only open from Thursday early evenings through to a Sunday night and closed the rest of the week. However, they discovered from our free trial just how many enquiries they were missing at the start of the week when they were not open. They had always thought that most callers would leave a voicemail but were so surprised by the results of the first two weeks of our trial that they signed up before the 30 days were up.
Our operators confirm costs, opening hours and take basic call-back details. Really no different to an automated voicemail but callers feel the reassurance that comes from speaking with a real person and are happy to leave details.
Events Venue (November 2018)
Based in the beautiful hills of North Yorkshire, our new client is an events venue that caters for weddings, corporate events and private functions. They have one main suite where the majority of larger events take place but also have 6 smaller private rooms available for meetings and such like. For formal events, such as a Wedding Breakfast, the main suite can seat up to 140 guests and for something less formal, around 200 for a buffet style event.
The venue was concerned that they may have been missing calls and that potential clients were not leaving voicemails as the data they had from their phone provider wasn’t adding up. They approached Connect to use the free trial to see the difference that using a live call handling service, as opposed to an automated one, would have on callers leaving details. They were amazed to find that their call-back requests more than doubled during the trial and were delighted to carry on using Connect on a paid basis.
Residential District Heating Provider (November 2018)
Our new client is a provider of residential district heating with around 2000 properties billed monthly at present. They expect to grow two or three fold by the end of 2019 and urgently needed support to deal with new and existing customer enquiries.
Connect receptionists quickly and professionally answer in the company name and assist in solving issues experienced by residents regarding loss of heat/hot water or occurred leaks while following a simple script provided by the client, taking a message or transferring the call in the case of an emergency.
After trialling our service for free they decided to go ahead on a C:100 tariff which has 100 inclusive messages for £114.99 per month with the view to increase in early summer 2018, something that our monthly rolling contract allows easily.
CCTV Installation Courses (October 2018)
Nowadays, installing CCTV isn’t just as easy as fitting a camera and plugging it into a monitor. Our client runs courses over 5 days, throughout the country, to give the very best and up-to-date installation, safety procedures and software programming available.
Connect operators answer calls in our client’s company name and guide them through available courses in their area, quote prices, book courses and take payment online via PayPal. When the caller’s questions are a little more detailed and beyond our operator’s scope of knowledge, they can transfer the call through to the business owner or, if unavailable, arrange a call-back by collecting basic contact details.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
Click here to view more case studies and recent clients
How does it work?
Your calls will be answered by a Connect virtual receptionist who will greet you callers with your own company name or other preferred greeting. The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.
Our operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do businesses outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: February 12th, 2019