UK Based Telephone Answering Service and Call Receptionist
Providing the Best Answering Service in the UK
Packages starting from £19.99 per month.
For Smaller Business
Let our professional call handling operators become part of your business. Free up your time to focus on what you do best from as little as just £19.99 a month.
Whatever your business, large or small, Connect has the complete telephone answering service.
Connect Communications Making Every Call Count
Inbound call handling services for every size of business
We provide everything from virtual reception services to call centre outsourcing.
As well as our first-class customer service, what sets us apart is our clear and transparent pricing.
While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers and the huge number of sales calls and other nuisance calls that plague many businesses.
UK based – always
From £19.99 per month
Phone us on 0330 3333 777
calls answered by Connect in June 2019
Recent news from the Connect office
Introducing our new and extended free trial period!
Connect are pleased to announce that we are extending our free trial period to 30 days inclusive. Unlike a lot of our competitors, we realise that 7, 10 or even 14 days of free service isn’t always going to be long enough to fully establish how our call answering service is working for your business.
As our pricing is based on monthly tariffs, we feel it’s important that we give your business a true reflection of the number of messages we are likely to send in a month in order for you to choose the most economical tariff to suit your needs. Click here to apply online or call us on 0330 3333 777 for further details.
Our Smart Numbers just got smarter
22/02/19 – Our IT team just completed the rollout of our new and improved Smart Number Portal making is faster, more intuitive and even more flexible to use.
Clients are able to manage their smart numbers online via their desktop or mobile phone, whether they need to change destination, menu options, call timings and much more.
We have a huge range of local and national numbers for you to choose from starting from just £5 per month that allow you to decide where and when calls are directed to. Use them in conjunction with our telephone answering service or as a stand alone product. Find out more here…
Recent new clients
Online Recruitment (June 2019)
An online employment system specifically focused on linking graduates with potential employers and vice-versa.
The business already had a well-known contact telephone number set-up which enabled them to manage calls, to an extent, using an IVR system. However, they found that many callers were still feeling irritated that they could not drop straight through to an operator to discuss their issues. Connect were able to fill that gap and now callers are greeted with a new menu where, if they decide, they can speak with one of our operators by pressing “9” at any time.
On top of this, prospective employers are now transferred straight through to our client as these are classified as “VIP callers” and all other enquiries are sent through as an email on close of call.
Carpet Cleaning Company (May 2019)
East Sussex carpet and upholstery cleaners who have been established for over 30 years specialising in cleaning carpets, upholstery, rugs and sometimes hard floors. The company owner contacted Connect after a mutual client had kindly recommended our telephone answering service as they had been struggling to make contact. The concept of outsourcing calls was new to them but now that they had identified a potential problem they were keen to trial and see just how big a problem it actually was.
Connect’s operators handled new customer calls from referrals and marketing, and repeat clients who had used their cleaning services before. Diverting an existing telephone number, they used the service when their lines were engaged or if they had been unable to answer their phone within 4 rings.
During the 30 day trial, Connect sent 104 messages and so the most economical tariff was C:100 priced at £114.99 per month with a view to increase this during busier periods or staff shortages.
PR and Digital Marketing Agency (May 2019)
With a small office in London but serving clients from all over the globe, the PR Agency did not have the room or desire to grow their permanent workforce much larger than it currently is. A lot of the work that they take on is outsourced to trusted writers, designers and digital media experts so the concept of outsourcing their telephone calls to Connect made a lot of sense to them.
The agency trialled our telephone answering services free, as all new clients do, for 30 days. During the trial they realised that our operators were much more useful to them than just “human voicemail machines” and changed from having their messages sent via only email to having many of their callers transferred though to specific account managers and designers.
They were delighted with having made the decision to outsource their calls to us as in the words of their director have “gained a team of professional receptionists for under a hundred pounds per month”.
Edinburgh Plumber (April 2019)
Covering Edinburgh, the Lothians and Fife, our new client is a plumber that found it very difficult to answer calls whilst he was out on a job. He suspected that many missed calls were potential new customers that simply went to the next entry in the Yellow Pages or Google, didn’t call him back and that the voicemail message on his mobile phone was actually costing him business.
Connect receptionists now answer all of his calls and send details immediately via SMS txt message for him to call back at a more convenient time, usually within the hour.
Our plumber is not CORGI registered and so any callers looking for work on a gas boiler are given contact details for an associate that is registered. Following a successful trial of our service our new client chose our Connect 50 tariff and at just £59.99 a month, the package more than pays for itself.
Nail and Beauty Academy (April 2019)
Based in Newcastle, our new client attracts business from all over the North East of England with courses ranging from nail art to waxing. Offering VTCT level 2 to 4 qualifications through both part-time and full-time courses the Academy has expanded rapidly since opening in 2017 and was until recently struggling to offer a professional call support to match their excellent training.
As the Beauty Academy required an online booking service and more product knowledge than normal, a bespoke, interactive script was produced and enhanced training was given to Connect’s operators so that caller’s questions and bookings could be made in one call. For the few questions that our receptionists are unable to answer a txt message is sent to the relevant trainer and a callback is made within an hour.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.
Click here to view more case studies and recent clients
How does it work?
Your calls will be answered by a Connect virtual receptionist who will greet you callers with your own company name or other preferred greeting. The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.
Our operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do businesses outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at www.fsb.org.uk to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: July 2nd, 2019