UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best.
For larger business
Outsourced phone management services to give your customers the right first impression every time.
Whatever your business, whatever its size, Connect can provide you with the complete telephone answering service.
Connect Communications Making Every Call Count
UK based - always
From £19.99 per month
Easy to set up
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls. That means we don’t charge for fielding sales calls and enquiries not relevant to your business.
calls answered by Connect in August 2017
Recent News from the Connect Office
Which telephone numbers will cost you the most to call?
One question which keeps arising when we speak with clients and potential clients about our smart numbers is “how much will they cost callers?”
We realised there are a lot of questions regarding different telephone number prefixes and following a chance conversation regarding 118 costs, our blog author decided to write a rather large article covering the subject.
Which UK telephone number prefix is free, which ones will cost the same as calling your next door neighbour and which ones can cost over £18 for a 3 minute call? Find out here…
Nathan MacQueen Sponsorship
Connect are proud to announce our new sponsorship of Nathan “Lightning” MacQueen.
Nathan is a 25 year old Paralympian archer, full-time athlete and all-round nice guy. At the 2016 Paralympics in Rio he shot for Great Britain which was a dream come true and finished 9th.
He is currently ranked 7th in the world and in January won his first international gold medal at the Fazza International Para-Archery Championships in Dubai where he beat the world number one. Read more here…
Recent New Clients
Mortgage Leads Supplier (August 2017)
A nationwide supplier of mortgage leads and introductions contacted us with an unusual request for a large volume of smart numbers, in particular geographic numbers throughout the UK. These type of numbers are all 01 and 02 prefixes and are called local presence as, although the caller is charged the same for a local number to them, the termination point could be anywhere in the country our client chooses. This being, for now, Connect’s call centre in Edinburgh.
Our client has built a large network of mortgage advice websites and was wanting to add geographically relevant contact numbers to each site of which they were around 50.
Connect’s advanced telephone system recognises where each website visitor is calling from and our operators answer the calls in the company name whilst also incorporating the relevant location. We then submit the callers details to the nearest pre-approved mortgage advisor.
Cheesecake Bakery (August 2017)
With local shops across Yorkshire and producing cheesecakes for a growing number of larger wholesalers, our new client was nervous about missing any potential orders after learning of the difficulties one of their main clients had experienced when trying to contact them.
They approached Connect unsure of how the service would work for them but our customer service team talked them through the options available and set up a 30 day free trial to allow them to try the call answering service without any commitment.
Calls came through to Connect as an overflow and during the course of the trial we answered 9 calls out of which 6 turned out to be orders, 1 being a very large one. Our new client was delighted to continue the service on our Starter tariff at £19.99 a month and even sent a sample of cheesecakes up for the operators to enjoy.
Content Marketing (July 2017)
Our new client deals mainly with interactive media advertising, they help businesses communicate with their customers and prospective clients through a range of marketing platforms and methods. Established for over 12 years they are one of the most recognized and trusted media agencies in the UK.
They approached Connect initially for short-term cover whilst one of their receptionists was away on holiday; however, after that short period was over they decided to see if our service could work in tandem with their existing reception for periods when they were busy.
Calls are now programmed to divert through to a Connect virtual receptionist if the line isn’t answered by our client within 3 rings, we would describe this use as call overflow. If a caller is looking to speak with a specific employee, or is a new enquiry, we transfer the call through to the correct person just as the front desk receptionist does, for all other callers we take requested details and email the reception desk for them to allocate a task.
Online Recruitment (June 2017)
An online recruitment platform specifically aimed at connecting graduates with prospective employers (and vice-versa).
The company already had an established contact telephone number set-up which allowed them to manage calls to an extent using an IVR system. However, they found that many callers were still feeling frustrated that they could not drop straight through to an operator to discuss their issues. Connect were able to fill that gap and now callers are greeted with a new menu where, if they decide, they can speak with one of our operators by pressing “9” at any time.
Prospective employers are now transferred through to our client as these are classed as “VIP callers”, all other enquiries are sent through as an email on close of call.
Edinburgh Plumbers (May 2017)
Covering Edinburgh, the Lothians and Fife, our new client is a plumber that found it very difficult to answer calls whilst he was out on a job. He suspected that many missed calls were potential new customers that simply went to the next entry in the Yellow Pages or Google, didn’t call him back and his answer-phone message was actually costing him business.
Connect receptionists now answer all of his calls and send details immediately via SMS txt message for him to call-back at a more convenient time, usually within the hour.
Our plumber is not CORGI registered and so any callers looking for work on a gas boiler are given contact details for an associate that is registered. These calls are not included or charged in the tariff and at just £39.99 a month, our Connect 25 package more than pays for itself.
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
Click here to view more case studies and recent clients
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
Our operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Why do Businesses Outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at http://www.fsb.org.uk/ to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
Phone us on 0330 3333 777 or click here to apply online for a 30 day free trial
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: September 11th, 2017