UK Based Telephone Answering Service and Call Receptionist
For smaller business
Let our professional call handling team become part of your business and free up your time to do what you do best.
For larger business
Outsourced phone management services to give your customers the right first impression every time.
Connect Communications – Making Every Call Count
UK based - always
From £19.99 per month
Easy to set up
We provide everything from virtual receptionist services to call centre outsourcing.
But, what sets us apart is our clear and transparent pricing structure – and the fact that we only charge for ‘productive’ calls. That means we don’t charge for fielding sales calls and enquiries not relevant to your business.
Whatever your business – and whatever its size – Connect can provide your business with the complete telephone answering service.
calls answered by Connect in December 2016
What’s more, we provide a free 30 day, no obligation trial
- a professional telephone presence that costs a fraction of an in-house resource
- a UK-based, friendly and expert team to answer your calls
- a flexible live answering service that’s tailor-made to meet your needs
Phone us on 0330 3333 777 or click here to apply online for a 30 day free trial
Recent News from the Connect Office:
Our operators aren’t just great at speaking to your clients, many also have hidden talents such as Amy Robinson our aspiring professional dancer.
When not at work, Amy spends much of her free time chasing her dream to become a dancer and she was lucky enough to recently earn a place touring the UK with The Hairy Maclary And Friends Show.
The show is based on Hairy Maclary and his canine friends Bottomley Potts, covered in spots (Amy’s character) and will touring throughout England and Scotland in April 2016.
We can’t wait to see Amy back in the office when the tour is over and please, don’t break a leg!
Why do Businesses Outsource to Connect?
First impressions have always counted and no more so than today, as technology places your clients and prospects a mere click away from the competition.
Just take look at http://www.fsb.org.uk/ to see how many start-ups and established organisations invest in significant resources to get their message across to potential new users, so it’s reassuring that Connect offers a reliable and proven call handling service that ensures all your enquiries and inbound calls are answered within three rings.
How does it work?
Calls will be answered by your virtual reception as you instruct and callers should not realise that their call has been answered outwith your normal office.
Our operators can:
take a message then email or text message the details you require through to you
act as on outsourced reception and transfer calls through to the relevant department
look after your diary management and access your diary to make/amend or cancel appointments
become your sales line, take payment and process orders for your business
Connect will provide you with an unique phone number for your business that you can then either divert your current line at or use it for your marketing or website. The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
Once we receive your profile (how you wish your calls to be answered, your company details etc) we can usually have you up and running in under 30 minutes, there is usually no other equipment or software that you need to install for your service to work.
Recent New Clients:
Osteopathy Clinic (October 2016)
Based across 3 clinics in Bedfordshire, our new Osteopath client offers treatments to help relieve joint and muscle pains, sciatica, arthritis, neck pain and sports injuries. Each clinic already has it’s own receptionist but they often help with treatments and so are not always available to receive calls so Connect now acts as an overflow for all 3 locations.
Calls are answered differently for each clinic thanks to our unique software and our receptionists follow a bespoke script for each call where they access our clients Cliniko diary where we can book, amend and cancel appointments. We are also available to relay basic advice such as directions, opening hours, pricing and treatments offered.
Nutritionist, Sole Practitioner (September 2016)
Our client is a nutritionist who works one-to-one with clients to help them to overcome their health issues using personalised nutrition programmes. She does have an office/consulting room but the majority of her clients prefer her to organise home visits as, among other things, she is able to actually see the contents of their cupboards and advise what needs to be replaced.
Based in Birmingham, our client covers a wide area of the Midlands and is frequently unable to answer her phone as she may be driving or with clients. Connect receptionists answer in our client’s name and act as her PA, booking appointments via the Nutritionist’s existing online diary and often relaying information for existing patients.
Air Conditioning Installers and Maintenance (September 2016)
Installation and maintenance of all makes of air conditioning units for offices, restaurants, hotels, commercial units, schools and hospitals. Customers range from small, one-man offices to buildings with multiple units. Majority of clients are local to Farnham and in or around Surrey.
Calls answered in company name and a simple message is taken and then emailed to client. If the call is urgent, for example a unit has broken down or is leaking, then calls are transferred to an available engineer.
At set-up our client guessed they were missing 10 to 15 calls a month and were surprised (and delighted they had found us) that in the month long trial we took just over 40 messages, 4 of which were new enquiries worth several thousand pounds plus the possibility of ongoing maintenance contracts.
Security Company (July 2016)
London based elite security firm, our client offers a highly specialised security service for high profile clients and events throughout England. Their main clients are Premier League footballers based in and around London.
Our operators take a range of phonecalls from existing clients and potential new clients all of which need to be dealt with as quickly and as professionally as possible to help maintain our clients upmarket image.
We work as an outsourced reception for this client meaning that we can book appointments, transfer important or urgent calls, screen sales calls and also make outbound calls to clients when instructed.
Click here to view more case studies and recent clients
I’d like to congratulate your company on being 100% responsive from the first call to the set up and then the call logging provision. Just brilliant. No one else, and there were a few, local to us and national came close on efficiency, responsiveness, friendliness or convincing us they were competent to deal with their own enquiries let alone ours.
We appreciated the low cost flexibility you offered for a short period (no one else wanted to know!). I would not hesitate to endorse your highly efficient approach to call answering. Well done to Connect! Thank you for your help.Craig Piper
How to Divert Calls to Your Virtual Reception
There are essentially two ways that you can send calls through to Connect:
The first is to use the call divert function on your line. In using this method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when you’re line is engaged or maybe when you just want some guaranteed peace and quite to get on with your work.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The second way is for us to allocate a number that you can give out directly to clients to contact you. If required we can provide you with a smart number which, when using our callflow platform,can be programmed in a huge variety of ways. For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of you numbers simultaneously for 20 seconds then if still not answered to come through to your Connect virtual receptionist service, we can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our telephone answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: January 6th, 2017