About Us
At Connect, we pride ourselves on providing the very best customer service, not just to our clients, but on behalf of our clients.
Businesses of all sizes, across a huge range of industries, trust us to answer their calls and be the front door to their business, greeting their callers and directing and handling their calls.
From straightforward message taking to fully outsourced customer service, our systems are flexible enough to meet the unique demands of your business.
The Real Difference
However, our unique systems only provide the infrastructure, what really makes the difference is Connect’s dedicated, professional call answering team.
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92% of businesses who try our service for free become customers
Our Team
We invest in our team with ongoing training that ensures our operators become an extension of our clients’ business and handle every call with the same enthusiasm and friendly professionalism.
Our recruitment policy is simple: We recruit enthusiastic people with great personalities and a friendly, “can-do” attitude, regardless of their background. The result is an upbeat, positive culture in which colleagues help and encourage each other. The team spans the full working age range and includes colleagues with a diverse range of personal and career backgrounds.
We invest in our team with ongoing training that ensures our operators become an extension of our clients’ business and handle every call with the same enthusiasm and friendly professionalism.
Our full-time training team carry out regular and ongoing one-on-one training, focusing on both customer service soft skills and the specific requirements of individual clients’ calls and systems to ensure that our whole team is always ready to provide your callers with the very best customer experience.
Our Approach
At Connect, we make sure we understand each client individually so that we can become an integrated part of their processes delivering efficiency and continuity of service….We are also here to just make life easier!
Our dedicated Customer Service team begins each client’s journey with us by carefully understanding the individual requirements of their service. The onboarding process covers everything from the greeting that calls should be answered with; what information should be collected from callers; and how messages or calls should be passed on to the customer.
For some customers, their call answering profile is relatively straightforward with each caller’s name, contact details and message being emailed to the client.
However, at Connect, we are able to offer genuinely bespoke call answering services. For example, we can use resources provided by the customer to answer questions raised by caller; we also collect detailed, industry-specify information from callers; and we can also access the client’s online resources such as a diary or CRM to provide a fully integrated service.
Why not find out how we can give your callers the great telephone experience they expect and integrate seamlessly with your business?
Call us on 0330 3333 777 or click here to apply online for a free trial of up to 30 days
Page Last Updated: April 17th, 2024