Outsourced Receptionist and Telephone Answering Services

Every call is a potential opportunity for business so it’s vital that each one is answered promptly and handled professionally.

Set up online | No credit card required | UK based

Rebecca answering calls on reception

Make every call count

Connect’s dedicated reception team will give your callers the prompt, efficient and friendly welcome that both you and you callers expect and ensure that each call is directed according to your instructions.

Take a message or transfer the call

Calls can be transferred to you or your team at any location in the UK whether they are in the office or out and about.

If you’d prefer to have a message taken, we can collect the information that you request and send it to you or the requested department immediately by email or text.

Why choose Connect?

Julie answers a call on reception

Choosing Connect for your telephone answering services offers a suite of benefits designed to streamline your business operations and enhance customer service. Our virtual receptionist services provide the ideal solution for businesses, irrespective of the size or industry.

We understand the value of existing customers and strive to ensure they always receive exceptional service. Each call is answered promptly and professionally by our dedicated reception team, maintaining the high standards your customers have come to expect.

With Connect, you can rest assured that every call will be handled with utmost care, reinforcing your business’s reputation for excellent customer service.

How does an outsourced reception service work?

Our virtual receptionist service operates seamlessly, simulating an in-house reception department without the hassle of one.

  1. When your business or customer calls come in, our team of expert virtual receptionists steps into action. They promptly answer the calls, capturing the essence of your company’s professionalism in their greetings.
  2. The receptionists can then perform call transfers as per your directions, ensuring that the right person or department in your business handles the query. This way, our virtual receptionist service ensures that no call goes unanswered, and every caller receives an immediate, professional response.

This service is particularly beneficial for UK businesses that receive high volumes of calls, allowing them to focus on their core operations while we handle their call management.

What is the difference between a receptionist and an outsourced receptionist?

An outsourced receptionist, much like an in-house one, is the first point of contact for your customers. However, the difference lies in the location and the scalability of services offered. An outsourced receptionist operates remotely but offers the same level of personalised service as an in-house counterpart.

The primary advantage of telecommunication outsourcing is the ability to provide a bespoke service that easily scales according to your business needs. Call handling services are also more flexible with outsourced receptionists, catering to an array of tasks, including call forwarding, message taking, appointment scheduling, and customer service enquiries.

This versatility allows your business to enjoy a comprehensive, customised service package that evolves with your growing needs, thereby ensuring that your operations run smoothly and your customers are always satisfied.

Recent clients to our outsourced reception services:

Leeds Based Tree Surgeon

Our new client, a tree surgeon based in Leeds, was missing 5-10 calls per week, but didn’t realise the impact it had on their business until they took a free trial of our telephone answering service.

During the trial our call answering operator acted as an outsourced receptionist as they handled all calls, answered queries and organised call-backs when required. Throughout the trial we answered 35 calls and sent 29 messages, allowing us to then suggest the ideal ongoing package for the client.

Our outsourced receptionist service now provides this client with an increase in customer satisfaction, improved efficiency and a cost-effective solution to call handling.

Read the case study here to learn how we were able to help our client to increase their availability, improve customer service, and save time and money.

Leeds tree surgeon uses an outsourced receptionist

Estate Agents

Based in Liverpool the estate agents cover sales, lettings and property management in Merseyside, Greater Manchester, Cheshire, Lancashire and sometimes further afield. They approached Connect as all calls were being directed to their receptionist; be they new enquiries, existing tenants, potential landlords or solicitors chasing for updates on a sale.

They had heard about our service from a mutual client, a firm of solicitors that provide much of their conveyancing. 

Connect provided a local 0151 smart number where callers are first greeted with a pre-recorded options menu:

“Please press…

  1. if you are an existing tenant
  2. if you are an existing landlord
  3. if you are a solicitor” etc

This way calls are now routed to a more relevant member of the estate agents. New client calls are routed directly to the Liverpool office, existing tenants and landlords are answered by Connect’s receptionists who take detailed notes to arrange a call back and property management calls are routed to a third-party factoring company that our estate agents outsource to.

Liverpool Estate Agents

Fire Alarm Maintenance

Based in Birmingham, our new client maintains and services all types of fire protection and detection systems. The company offers a “one stop support” and so needed a single point of contact which is now provided by the operators at Connect.

For maintenance callouts our operators can book cancel and amend appointments using an online diary to organise a maintenance check with a qualified engineer. Operators also act as part of the “Emergency Response Team” where calls are immediately transferred to the caller’s closest engineer meaning the shortest call out time possible.

Other issues such as assessing fitting and servicing fire extinguishers and emergency lighting that are receptionists take the callers details and organise a call back at a time convenient to a client.

Fitting a Fire Alarm

London Based Letting Company

Lettings and property management company based in the North London area.

Our operators act as a virtual receptionist and transfer calls through to the relevant person or department depending on the caller’s enquiry. If our client’s line is engaged or unanswered when we try to transfer then details are collected and emailed on close of call.

Letting Company Signage

Page Last Updated: April 24th, 2024