Outsourced reception for a constant professional appearance
Every call is a potential opportunity for your business so it is vital that each one is answered promptly and handled professionally.
Connect’s dedicated reception team will give your callers the prompt, efficient and friendly welcome that both you and you callers expect and ensure that each call is directed according to your instructions.
Take a message or transfer the call?
Calls can be transferred to you or your team at any location whether they are in the office or out and about. If you’d prefer to have a message taken we can collect exactly the information that you request and send it to you immediately by email or text.
Outsource your calls to Connect
Your very own team of receptionists
By outsourcing your telephone reception to Connect, you can be confident that every call will be handled promptly and professionally by our team of experienced, flexible call handlers without any of the cost or management time of operating a telephone reception in-house.
At Connect we understand that every business is different, some may need just call answering, whilst others may need diary management, order taking or advanced customer service. Call us on 0330 3333 777 to discuss how we can tailor our service to suit your business.
Take a 30 day free trial
We offer all new enquiries a completely free, no obligation, 30 day trial of our outsourced reception service.
We ask for no card details and no commitment to continue past the trial period, just that you try it for the full 30 days so you can see what a benefit it can be to your business. Call us on 0330 3333 777 or
Recent clients to our outsourced reception services:
Based in Liverpool the estate agents cover sales, lettings and property management in Merseyside, Greater Manchester, Cheshire, Lancashire and sometimes further afield. They approached Connect as all calls were being directed to their receptionist; be they new enquiries, existing tenants, potential landlords or solicitors chasing for updates on a sale.
Connect provided a local 0151 smart number where callers are first greeted with a pre-recorded options menu:
- if you are an existing tenant
- if you are an existing landlord
- if you are a solicitor” etc
This way calls are now routed to a more relevant member of the estate agents. New client calls are routed directly to the Liverpool office, existing tenants and landlords are answered by Connect’s receptionists who take detailed notes to arrange a call back and property management calls are routed to a third-party factoring company that our estate agents outsource to.
Fire Alarm Maintenance
Based in Birmingham, our new client maintains and services all types of fire protection and detection systems. The company offers a “one stop support” and so needed a single point of contact with is now provided by the operators at Connect.
For maintenance callouts our operators can book cancel and amend appointments using an online diary to organise a maintenance check with a qualified engineer. Operators also act as part of the “Emergency Response Team” where calls are immediately transferred to the caller’s closest engineer meaning the shortest call out time possible.
Other issues such as assessing fitting and servicing fire extinguishers and emergency lighting that are receptionists take the callers details and organise a call back at a time convenient to a client.
London Based Letting Company
Lettings and property management company based in the North London area.
Our operators act as a virtual receptionist and transfer calls through to the relevant person or department depending on the caller’s enquiry. If our client’s line is engaged or unanswered when we try to transfer then details are collected and emailed on close of call.
Asbestos Removal Services
Asbestos company based in Dartford dealing with consultancy work, surveys, removals, sampling and air testing. Due to the nature of the business our client spends much of their time out on the road predominately in London, Kent, Essex, Sussex, Surrey, Herts, Bucks and Berks.
Our client only wants very limited details collected, mainly so they don’t miss any potential new business. Our operators collect name, number and a brief message which is then sent immediately by SMS txt message for our client to call back as soon as is conveniently possible.
Page Last Updated: June 13th, 2017