Make every call count
Connect’s dedicated reception team will give your callers the prompt, efficient and friendly welcome that both you and you callers expect and ensure that each call is directed according to your instructions.
Take a message or transfer the call?
Our operators will answer calls in your business name just as an in-house receptionist would, they can then:
Transfer calls
Calls can then be transferred to you or your team at any location in the UK, whether they are in the office, or out and about.
Email or text messages
Or, we can collect the information that you request and send it to you or the requested department immediately by email or text.
Screen out nuisance calls
Our call answering operators are trained to screen out sales and other nuisance calls if you have requested it.
Choosing Connect for Your Outsourced Switchboard Services
Choosing Connect for your outsourced switchboard services offers a range of benefits designed to streamline your business operations and enhance the customer experience. Our virtual switchboard services provide the ideal solution for businesses of any size or industry, offering cost savings while delivering exceptional call management.
We understand the importance of retaining existing customers and creating positive first impressions. Every call is answered promptly and professionally by our dedicated reception team, ensuring a professional and friendly experience that reflects your brand’s high standards.
With Connect, you gain a scalable and efficient outsourced switchboard service that ensures every incoming call is handled with care and professionalism, reinforcing your reputation for excellent customer service.
How Does an Outsourced Switchboard Service Work?
Our virtual switchboard operates seamlessly, simulating an in-house reception department while removing the hassle and overheads of maintaining one.
When your business receives incoming calls, our team of expert virtual receptionists steps in. They answer calls promptly, capturing your company’s professionalism with personalised greetings. They can then perform tasks such as call forwarding, message-taking, or scheduling appointments based on your instructions, ensuring the right team member handles each query.
This service is particularly valuable for UK businesses that experience high call volumes during peak times. By outsourcing your switchboard, you can focus on core operations while we handle your call management, allowing your team to work remotely without compromising on the quality of your customer experience.
What Are the Benefits of an Outsourced Switchboard?
An outsourced switchboard combines the efficiency of remote operations with the personalised touch of an in-house team. Unlike traditional setups, it offers:
- Cost savings by eliminating the need for on-site reception staff and infrastructure.
- The flexibility to scale services as your business grows or faces fluctuating demand.
- Enhanced management of peak times, ensuring no call goes unanswered.
- A bespoke, tailored service that adapts to your specific business needs.
With these features, an outsourced switchboard empowers your business to maintain smooth operations, improve customer experience, and focus on growth.
Recent clients to our outsourced reception services:
Leeds Based Tree Surgeon
Our new client, a tree surgeon based in Leeds, was missing 5-10 calls per week, but didn’t realise the impact it had on their business until they took a free trial of our telephone answering service.
During the trial our call answering operator acted as an outsourced receptionist as they handled all calls, answered queries and organised call-backs when required. Throughout the trial we answered 35 calls and sent 29 messages, allowing us to then suggest the ideal ongoing package for the client.
Our outsourced receptionist service now provides this client with an increase in customer satisfaction, improved efficiency and a cost-effective solution to call handling.
Read the case study here to learn how we were able to help our client to increase their availability, improve customer service, and save time and money.
Estate Agents
Based in Liverpool the estate agents cover sales, lettings and property management in Merseyside, Greater Manchester, Cheshire, Lancashire and sometimes further afield. They approached Connect as all calls were being directed to their receptionist; be they new enquiries, existing tenants, potential landlords or solicitors chasing for updates on a sale.
They had heard about our service from a mutual client, a firm of solicitors that provide much of their conveyancing.
Connect provided a local 0151 smart number where callers are first greeted with a pre-recorded options menu:
“Please press…
- if you are an existing tenant
- if you are an existing landlord
- if you are a solicitor” etc
This way calls are now routed to a more relevant member of the estate agents. New client calls are routed directly to the Liverpool office, existing tenants and landlords are answered by Connect’s receptionists who take detailed notes to arrange a call back and property management calls are routed to a third-party factoring company that our estate agents outsource to.
Fire Alarm Maintenance
Based in Birmingham, our new client maintains and services all types of fire protection and detection systems. The company offers a “one stop support” and so needed a single point of contact which is now provided by the operators at Connect.
For maintenance callouts our operators can book cancel and amend appointments using an online diary to organise a maintenance check with a qualified engineer. Operators also act as part of the “Emergency Response Team” where calls are immediately transferred to the caller’s closest engineer meaning the shortest call out time possible.
Other issues such as assessing fitting and servicing fire extinguishers and emergency lighting that are receptionists take the callers details and organise a call back at a time convenient to a client.
London Based Letting Company
Lettings and property management company based in the North London area.
Our operators act as a virtual receptionist and transfer calls through to the relevant person or department depending on the caller’s enquiry. If our client’s line is engaged or unanswered when we try to transfer then details are collected and emailed on close of call.
Page Last Updated: January 8th, 2025