How to divert telephone calls to the service

Each new client is welcomed to our service with their own, unique telephone answering number that we provide. This number can be given to your clients direct to call in on, however, the vast majority of our clients choose to divert their existing office number to us.

You choose when to use us

As most of our clients divert their telephone calls to us, it means that they are in control of when they are using their telephone answering service. Some choose to send all calls through, some when they are on lunch and some when they are otherwise engaged: our staff are always ready for your calls.

Diverting/Call Forwarding on a BT line:

For futher guidance please visit the BT website FAQs

Call Divert on all calls:

  • SET CALL DIVERSION: *21* [enter telephone answering number] #
  • CHECK CALL DIVERSION: *#21#
  • CANCEL CALL DIVERSION: #21#

Call Divert on no reply:

  • SET DIVERSION ON NO REPLY: *61* [telephone answering number] #
  • CHECK DIVERSION ON NO REPLY: *#61#
  • CANCEL DIVERSION ON NO REPLY: #61#

Call Divert on busy:

  • SET DIVERSION ON BUSY: *67* [telephone answering number] #
  • CHECK DIVERSION ON BUSY: *#67#
  • CANCEL DIVERSION ON BUSY: #67#

Call Divert on no reply or busy:

  • SET DIVERSION ON NO REPLY & BUSY: *66* [telephone answering number] #
  • CHECK DIVERSION ON NO REPLY & BUSY: *#66#
  • CANCEL DIVERSION ON NO REPLY & BUSY: #66#

Diverting/Call Forwarding on a Virgin Media landline:

( For futher guidance please visit the Virgin Media FAQs )

Call Divert on all calls:

  • SET CALL DIVERSION: *70 [enter telephone answering number] #
  • CHECK CALL DIVERSION: *#70
  • CANCEL CALL DIVERSION: #70

Call Divert on no reply after 6 rings:

  • SET DIVERSION ON NO REPLY: *77 [telephone answering number] #
  • CHECK DIVERSION ON NO REPLY: *#77
  • CANCEL DIVERSION ON NO REPLY: #77

Call Divert on busy/engaged:

  • SET DIVERSION ON BUSY: *76 [telephone answering number] #
  • CHECK DIVERSION ON BUSY: *#76
  • CANCEL DIVERSION ON BUSY: #76

To cancel ALL diverts on Virgin Media landline:

  • # 002 #

Diverting/Call Forwarding on a Sky or TalkTalk landline:

For futher guidance please visit the help and support section of Sky or the TalkTalk help section

Call Forward on all calls:

  • SET CALL FORWARDING: *21* [enter number to divert to] #
  • CHECK CALL FORWARDING: *#21#
  • CANCEL CALL FORWARDING: #21#

Call Divert on no reply:

  • SET FORWARDING ON NO REPLY: *61* [enter number to divert to] #
  • CHECK FORWARDING ON NO REPLY: *#61#
  • CANCEL FORWARDING ON NO REPLY: #61#

Call Forwarding on busy (same as BT):

  • SET FORWARDING ON BUSY: *67* [enter number to divert to] #
  • CHECK FORWARDING ON BUSY: *#67#
  • CANCEL FORWARDING ON BUSY: #67#

Diverting other lines:

If you do not have a BT, Virgin, Sky or TalkTalk landline, or are having any difficulties in diverting your lines please call us on 0330 3333 777 and one of our advisors will be happy to help.

Frequently Asked Questions About Diverting Calls to Connect

Why do I need to set up call divert to use the Connect call answering service?

When you set up an account with Connect we will allocate a unique telephone number to your company, our systems are configured to recognise that all calls on that particular number are for your company. Our operators are then automatically shown your individual company greeting as they pick up your calls, a bespoke script is then followed to ensure callers are dealt with exactly as you instruct.

Do I need to divert all my company calls to you?

No, but some companies do, it really is up to you when and how we answer you calls. Please see above for the divert codes to:

  • divert all calls
  • divert when your line is engaged
  • divert when there is no answer on your line
  • divert when line is engaged or when there is no answer

I don’t have a business telephone line, can I still use your service?

That’s okay, we can provide you with a local presence number (0208,0161,0131 etc) for any part of the UK, a freephone number or a 033 local rate number that you can market to clients direct. We call this type of telephone number a “smart number” as it does not sit on top of a physical line.

Clients making use of a smart number can choose to send all calls to us or use the extensive programming options to send some calls to Connect, some to a mobile (depending on time or day for example), some to voicemail, the options available are huge

Page Last Updated: February 8th, 2017