Virtual receptionist service: call answering at its best
Excellent customer service is one of the most important aspects of any business venture.
The first voice your clients hear should be a prompt, friendly and informed receptionist available to address any questions, comments or concerns they have regarding your company.
Our virtual reception service is used by businesses of all sizes in a wide range of sectors across the UK. Our friendly operators are well trained in the specifics of your business and relay information from a script you provide.
Use our service and enjoy:
- A team of UK based, highly trained and friendly operators
- Send us all of your calls, overflow or only those you choose
- Starting from only £19.99 per month, click here to view our pricing
Your clients are our clients and every call is important
If you have found yourself too busy to give quality time to your customers or are tired of paying expensive staff overheads a virtual receptionist is just what your business needs:
Perfect for small businesses
Running your own business is incredibly rewarding yet can be quite time consuming. Small, independent businesses use our virtual receptionist service to:
- use your time as effectively as possible
- build your reputation and brand
- present a professional, welcoming and efficient face to the outside world
We want to be the first, friendly voice your clients hear! Let us steer your customer base in the right direction and together we can grow your small business.
…and ideal for larger companies
Virtual Reception is also ideal for larger companies who find call volumes swamping their in-house team. Outsource your overflow calls to Connect:
- direct your phones to send us calls when your operators are busy
- we will answer your calls as if we are sitting there with the rest of your receptionist team
Your clients will experience one smooth operation – and won’t be frustrated by an engaged tone, or need to sit in a long queue. Call us on 0330 3333 777 or click here to apply online.
Take a 30 day free trial
We offer all new enquiries a completely free, no obligation, 30 day trial of our virtual receptionist service.
We ask for no card details and no commitment to continue past the trial period, just that you try it for the full 30 days so you can see what a benefit it can be to your business.
Call us on 0330 3333 777 or click here to apply online.
Flexible and fast to set up
From only £19.99 per month
Enhances your brand
Any business size or sector
Call us 0330 3333 777
How do Connect’s virtual receptionist services work?
1. Send your calls through to Connect
You can either divert your calls to the number we give you or use that number to give as a point of contact for your clients. You remain in control of who you speak to and what is being said in a conversation.
When setting up a call divert you can choose whether to send all calls to us, only calls at certain times, when your line is busy or if your line is unanswered after a set number of rings.
2. Your Connect receptionist answers as you instruct
Normally our clients request that calls are answered with a “Good morning, their company name, how can I help you?” but this is entirely up to you.
We can tailor greetings to fall in line with anything you request.
3. Take a message, transfer a call, make a booking?
You provide our operators with all the information they will need to be informed of your business and the general criteria being discussed.
We take and record simple information such as name, phone and/or account number as well as relaying information to you via call, text or email. You remain in the loop and will be informed every step of the way.
If the client needs a specialized answer we are happy to transfer the call to you or a team that has a specific answer. Our team is professionally trained to seem like they are sitting in the office next to yours. We employ real people and are on call whenever you need us!
Connect’s virtual receptionist service provides your customers with the information they need in order to buy into your business.
You provide us with all the information and we send them to you instantly on close of call via email or text. We can also transfer calls to the right employee, department or even through to your mobile telephone if you are out of the office and instruct, return to our homepage to see our full range of options.
Recent new clients:
Beauty salon based across Milton Keynes
With 2 beauty salons already operating in Milton Keynes and looking to open a third in Leighton Buzzard, our client was keen to bring all salons on board with Connect and centralise bookings and enquiries.
One problem that our client had was that the 2 salons used different diary programs, one which was online and one which was only local meaning that the Director and other management could not access all data and bookings remotely. Our customer service team worked hand in hand with each salon to implement a new diary service using 10to8 software.
Our advanced telephone systems are able to recognise and identify calls for each salon, answer accordingly and access the correct diary. The service that we provide for the beauty salons really is a full virtual reception with the only thing we are unable to do for callers is carry out actual beauty treatments ourselves!
Business support and mentoring
Having spotted a niche in the fashion industry for helping both new and established fashion entrepreneurs, our new client offers mentoring, events and access to funding via the start-up loan scheme. They were in need of a way to respond to new enquiries without employing additional staff and so approached Connect firstly to enquire about our call answering free trial but then through conversation it become apparent that they could benefit from our online diary management service as well.
Workshops and events are hosted every month both online and at selected venues throughout London. Our operators can set up accounts so that callers can then access online workshops or for events that require a physical presence, Connect virtual receptionists make bookings via the online diary, take payment and then email the details.
A London based wedding photography and videography company that were aware they were missing calls contacted us to ask about our free trial offer. They were unsure if their phone provider could divert calls to Connect, we researched their provider and confirmed that they could. The 30 day trial only began when we received the first call.
The company consists of just one photographer and one videographer who are understandably unable to speak with potential new enquiries when they are at a wedding. Each new phone enquiry is potentially worth up to £4,000 to the company and so they are very happy that our receptionists now greet all their callers and ensure no new business is lost to a competitor.
E-mail Marketing Company
Offering an industry leading e-mail marketing platform for in house use whilst focussing on managed e-mail marketing campaigns, our client felt he was too easily disturbed by phone calls when trying to concentrate and so recruited Connect to act as a receptionist whereby all calls are screened first before any transfers are attempted. Our client is now also able to convey a much larger company image.
We answer calls in our client’s company name as requested and our operators have a list of VIP clients who can be transferred, for other callers we take basic details along with a brief message and email that through on close of call.
Another problem that our client had prior to using our Virtual Reception service was the number of sales and cold calls that he was forced to waste time dealing with. His sales calls are now politely told that our client is not interested and repeat offender’s numbers are placed on our black list whereby our system then automatically rejects their calls.
Financial Planning Firm
With their main office in Sheffield, our new client attracts business from Yorkshire, Derbyshire and Nottinghamshire. A privately owned firm of Independent Financial advisers with over 80 years of combined experience.
Working for a large variety of business owners, families and pensioners, our client had not realised they were missing calls until a new telephone system they had just had installed highlighted the issue. The firm was not keen on employing a second receptionist as the costs could not be justified for the amount of work available. Instead they contacted Connect and our operators now act as a virtual receptionist for all their reception’s overflow calls.
Calls are answered just as they would be in the Sheffield office, quickly, politely and in the firms name.
Page Last Updated: December 12th, 2017