Virtual receptionist service from just £14.99 per month
Whether your business is large or small, never miss another call
Out of the office, with clients, staff absence or just busy?
Outsourcing to our virtual receptionist service, you can plan your day, confident in the knowledge that your calls are being answered and handled by a team you can trust.
Perfect for a small business…
Your time is often the most scarce resource of all in a small business. Why not make more of it by freeing yourself from the phone?
- Use you and your team’s time where it counts rather than chasing after incoming calls.
- Build your reputation and brand.
- Show the world your best side: professional, welcoming and efficient.
Your virtual receptionist will be the friendly, professional voice your callers hear first.
…or organisations of any size
- direct your phones to send us calls when your operators are busy.
- our operators will answer your incoming calls just as if they were part of your in-house reception team.
To your callers, the process is seamless and they won’t be frustrated by an engaged tone or call queue.
Relax from as little as just £14.99 per month knowing that your calls are in safe hands as we professionally answer all the calls you can’t.
Your virtual receptionists will:
- Immediately send you a full message from each caller
- Transfer callers to another department or person if required
- Help callers with questions or queries about your business
- Screen out sales and other nuisance calls
80% of callers won't leave a voicemail
In business, every call counts
There is no way of knowing if the next time you phone rings if it will be the first call from an important new client…. or yet another call trying to sell you something you neither want or need.
Using our telephone answering service, a call from that important new enquiry can be transferred straight through to you or a message can be sent immediately by email or SMS to the right person in your organisation.
Meanwhile, that cold caller asking when your business insurance renewal is due will be politely declined.
Free for up to 30 days
See the difference Connect can make to your business by trying our virtual receptionist service free for up to 30 days or 100 messages, whichever is reached first.
Call us on 0330 3333 777 or click here to apply online.
How do Connect’s virtual receptionist services work?
1) Send your calls through to Connect
Choose to either divert your calls to the telephone number we give you or use that number to give as a point of contact for your clients. You remain in control of who you speak to and what is being said in a conversation.
When setting up a call divert you can choose whether to send all calls to us, only calls at certain times, when your line is busy or if your line is unanswered after a set number of rings.
2) Your virtual receptionist answers as you instruct
Normally our clients request that calls are answered with a “Good morning, <your company name>, how can I help you?” but the call handling script is entirely up to you.
We can tailor greetings to fall in line with anything you request.
3) Take a message, transfer a call, make a booking?
Provide our operators with all the information they will need to be informed of your business and the general criteria being discussed.
We can take and record simple information such as name, phone number and email address as well as relaying information to you via email and/or SMS txt message. You remain in the loop and will be informed every step of the way.
If the caller needs a specialized answer we are happy to transfer the call to you or a team that has a specific answer. Our team is professionally trained to seem like they are sitting in the office next to yours. There is nothing “virtual” about our operators, we employ real people and our telephone answering service is on call whenever you need us!
Connect’s virtual receptionist service provides your customers with the information they need in order to buy into your business.
You provide us with all the information needed to handle your calls professionally and we can then either send a message to you instantly via email/text or we can transfer calls to the right employee, department or even through to your mobile telephone if you are out of the office.
Return to our homepage to see our full range of options.
Recent new clients:
Financial Planning Firm
With their main office in Sheffield, our new client attracts business from Yorkshire, Derbyshire and Nottinghamshire. A privately owned firm of Independent Financial advisers with over 80 years of combined experience.
Working for a large variety of business owners, families and pensioners, our client had not realised they were missing calls until a new telephone system they had just had installed highlighted the issue. The firm was not keen on employing a second receptionist as the costs could not be justified for the amount of work available. Instead they contacted Connect and our operators now act as a virtual receptionist for all their reception’s overflow calls.
As part of our call handling instructions from the client, operators collect:
- Caller’s name
- Company name (if applicable)
- Telephone number
- Email address
- Brief message
Telephone calls are answered in real time and just as they would be in the Sheffield office, quickly, politely and in the firms name.
Beauty salon based across Milton Keynes
With 2 beauty salons already operating in Milton Keynes and looking to open a third in Leighton Buzzard, our client was keen to bring all salons on board with Connect and centralise bookings and enquiries.
One problem that our client had was that the 2 salons used different diary programs, one which was online and one which was only local meaning that the Director and other management could not access all data and bookings remotely. Our telephone answering team worked hand in hand with each salon to implement a new diary service using 10to8 software.
Our advanced telephone systems are able to recognise and identify calls for each salon, answer accordingly and access the correct diary. The service that we provide for the beauty salons really is a full virtual reception with the only thing we are unable to do for callers is carry out actual beauty treatments ourselves!
Business support and mentoring
Having spotted a niche in the fashion industry for helping both new and established fashion entrepreneurs, our new client offers mentoring, events and access to funding via the start-up loan scheme. They were in need of a way to respond to new enquiries without employing additional staff and so approached Connect firstly to enquire about our call answering services but then through conversation it become apparent that they could benefit from our online diary management service as well.
Workshops and events are hosted every month both online and at selected venues throughout London. Our operators can set up accounts so that callers can then access online workshops or for events that require a physical presence, Connect virtual receptionists make bookings via the online diary, take payment and then email the details.
A London based wedding photography and videography company that were aware they were missing calls contacted us to ask about our free trial offer. They were unsure if their phone provider could divert calls to our telephone answering service, we researched their provider and confirmed that they could. The free trial only began when we received the first call.
The company consists of just one photographer and one videographer who are understandably unable to speak with potential new enquiries when they are at a wedding. Each new phone enquiry is potentially worth up to £4,000 to the company and so they are very happy that our receptionists now greet all their callers and ensure no new business is lost to a competitor.
E-mail Marketing Company
Offering an industry leading e-mail marketing platform for in house use whilst focussing on managed e-mail marketing campaigns, our client felt he was too easily disturbed by phone calls when trying to concentrate and so recruited Connect to act as their virtual receptionist so that all calls are screened first before any transfers are attempted. Our client is now also able to convey a much larger company image.
We answer calls in our client’s company name as requested and our operators have a list of VIP clients who can be transferred, for other callers we take basic details along with a brief message and email that through on close of call.
Another problem that our client had prior to using our Virtual Reception service was the number of sales and cold calls that he was forced to waste time dealing with. His sales calls are now politely told that our client is not interested and repeat offender’s numbers are placed on our black list whereby our system then automatically rejects their calls.
Page Last Updated: February 2nd, 2021