Commercial Interior Designers – Case Study
Long established commercial interior designers who love to find solutions to their client’s problems by creating inspiring and practical workspaces. The requirement of a telephone answering service, up until this year, had never been one that the small business had considered.
Based in London with a small team of around 11 employees they had cornered a niche market in designing and creating commercial interiors for clients that were willing to push the boundaries of a “normal” workspace. With decade’s worth of combined knowledge and creativity, the company has been responsible for the interior design of some very well-known, and not so well-known, brands from full office refurbishments to simple partitioning. One of their main focuses, and one that wins them a lot of client referrals, is there understanding of how frustrating large scale projects can potentially be and how budgets can quickly be stretched. Their project managers are some of the best in their line of work and as result spend much of their time out on site but this is not why they needed to outsource their call answering.
Connect offer more than just a telephone answering service
Following a referral from their web designer, an existing Connect client, they contacted us initially looking for our operators to take some simple call-back details. The more they spoke with our customer service team, the more it became apparent that we could offer them so much more than a simple telephone answering service.
We supplied them with an 03 smart number giving them a nationwide appearance and, after some integration from their web designer, we have now set-up an online ordering system that our call answering operators can access meaning that our client rarely needs to be interacting with enquiries. Instead they are able to instruct their newly set-up team to make and supply office partitions to clients all throughout the UK.
More time to focus on the core of their business
When we were first approached it was because our new client had been struggling to focus on their main business, this was creating stress and a type of pressure to deliver that they were deeply uncomfortable and unfamiliar with.
After setting up their call answering service and programmable smart number with Connect, they were suddenly able to relax by outsourcing so much more than they had ever believed possible. They are able to run the office partition side of their business with a very “hands off” approach thanks to the fantastic website they have created and the integration with our virtual reception team.
Page Last Updated: March 8th, 2023