Connect can help
Collect information
Collect the requested information from the caller and respond to questions or queries as you instruct.
Email or text messages
Messages are sent immediately via email and/or txt to one or multiple recipients depending on your instructions.
Transfer calls
Just like an in-house receptionist, your calls can be transferred to the relevant department or person.
Screen out nuisance calls
Our call answering operators are trained to screen out sales and other nuisance calls if you have requested it.
%
80% of callers won't leave a voicemail
Professional and polite at an affordable price
Our unique systems and comprehensive training mean that, while other services are limited to collecting a simple message from your callers, at Connect, we can offer the full range of inbound call handling services.
From booking callers into your appointment schedule to processing your callers’ orders and providing product support, our expert team will give your callers the service they expect.
Let us be your voice from as little as £14.99 a month.
Call us on 0330 3333 777 or click here to apply online for a free trial of up to 30 days.
More than just a call answering service!
Diary Management
Our operators can book, amend or confirm appointments and help organise schedules via your online diary
Customer Service
Answering questions about your business, services and providing customers with friendly service options
Order and Form Processing
We can process orders, take callers through online forms, process payments and much more
Request a Call
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Training always comes first at Connect
Many of our receptionists have been with us for ten years or more but we don’t rest on our laurels: Our expert, ongoing training means that your team will be fully briefed on your business and on your service.
Our one-to-one training is backed up by unique systems which supply our receptionists with the information they need, when they need it. It also ensures that your messages are dispatched to you immediately to your preferred destination.
Call us on 0330 3333 777 or click here to apply online for a free trial of up to 30 days
Impress every caller
From just £14.99 a month
UK based operators
Free trial of up to 30 days
Call us 0330 3333 777
Recent clients to Connect’s call answering services:
Vehicle Respray Garage
Our new client openly admitted that they simply didn’t have the time to answer their calls as they were far too busy out in the garage carrying out vehicle body repairs and resprays. As a result they were losing potential new business and also upsetting existing clients who felt they were being ignored.
With premises on the outskirts of Birmingham, our client’s callers were frequently asking for directions to the garage, looking to book an appointment, basic pricing of their services and opening times.
Connect receptionists now answer the garage’s phone calls quickly and are able to advise callers of basic details or arrange a call back later in the day when a mechanic is available. Most importantly our operators set realistic expectations as to when a callback will be so as to avoid repeat callers.
Dog Training College
Based in Durham, the college attracts dog owners and trainers from all over the north east of England and UK. Using fun, enthusiastic and proven techniques the college has quickly build-up a fantastic reputation for training even the most challenging of dogs.
Such has been the rapid growth in the college they found that they were missing calls as the receptionist was frequently out of the office helping with setting up courses and sometimes assisting with training.
The college provided Connect with a detailed FAQ guide to help callers at first point of contact. For bookings, our operators take contact details, age and breed of dog and any other important information. An email is then sent and the college calls back at a more convenient time for them to discuss which course is best suited and arrange a booking
Wall Coating Business
A Scottish based family run roof and wall coating business operating throughout Scotland and the North of England. With over 25 years of experience, our client provides a wide choice of coatings, wall restoration, and render repair services for private and commercial properties.
Calls are answered in the company name, our operators advise that our client is currently out on an appointment and offer to take a message comprising of:
- callers name
- contact number
- email address
- full postal address
Details are then emailed immediately on close of call. Read the case study here >
How small and large UK businesses outsource to Connect
In order for our operators to answer your calls, Connect will allocate a unique telephone number for you to either divert existing calls to or for you to advertise your company services with.
Upon calling, our professional receptionists use a personalised script tailored to your business along with your instructions as to how callers should be handled. You dictate the conversation points and we take care of the rest.
Call us today on 0330 3333 777, our enthusiastic and friendly operators are ready to help you grow your business.
Page Last Updated: March 22nd, 2024