Telephone support and call answering overflow
Staff sickness, holidays or just a sudden, unexpected flurry of calls can leave your callers waiting. Connect’s operators act as an overflow for your reception giving your callers a prompt and professional welcome when you can’t.
Get more done and bring in more income by avoiding wait times:
- Help support your current reception desk
- Answer more calls during peak times or unexpected busy periods
- Enhance your brand and grow your business
If your in-house reception team needs a helping hand with call overflow our services offer professional virtual receptionists to fill those gaps for you.
Ensure that every call is answered quickly and professionally
Connect work with your reception staff
Our team will work seamlessly with your reception staff to supplement your existing telephone capacity, ensuring every call is answered quickly and with a friendly, informed greeting.
Callers can then be transferred to the correct individual or department, or a full message can be taken and sent to the relevant person.
Call overflow for business from £19.99 per month
Our pricing is clear, upfront and affordable. We want to make sure you are focusing on your business as we help generate more customers for you while you are away from the office, in a meeting or completing other tasks. Click here to view our tariffs.
With Connect Call Overflow you can be confident that, regardless of staffing or call volumes, all your calls are answered and handled exactly as you and your customers expect.
Take a 30 day free trial
We offer all new enquiries a completely free, no obligation, 30 day trial of our call overflow service.
We ask for no card details and no commitment to continue past the trial period, just that you try it for the full 30 days so you can see what a benefit it can be to your business. Call us on 0330 3333 777 or
Recent clients to our call overflow services:
Based in Suffolk, but attracting business from all of the UK, our new client was in need of not only a call answering provider but also multiple telephone numbers to give customers the impression the company was larger and had more than one point of contact.
Our client has been supplying wallcovering to the high and premium end of the UK interiors market for over 35 years but were keen to start attracting a wider range of consumer. Connect provided a range of smart telephone numbers that allow our client to give the impression that they have offices and distribution centres throughout England, Scotland and Wales.
All calls are first routed to our client’s main office in Suffolk, if they are unavailable then calls are answered by Connect’s operators who take the callers details, arrange a call back or can organise for samples to be sent out.
Gas Ignition Supplier
With the aim and ambition to be the number one choice for manufacturers of boilers and other heating appliances, our client supplies cutting-edge reliable and cost effective gas ignition systems to the UK and Europe.
Now based in Manchester, our client required an overflow answering service to support the current receptionist arrangements. Working in tandem with the established reception desk in Manchester our operators take calls mainly to cover lunch periods but also over busy rushes and interests for the company.
Engineers are frequently out on site and unable to accept transferred calls on their mobiles and so messages are sent by SMS text.
Business to business IT support focusing on managed service IT support, end user IT support, disaster recovery etc. The companies working hours are Monday to Friday 9am – 5pm.
Employing one receptionist at their office in Peterborough, calls were frequently bouncing into the main office when she was engaged. Now, the main office can continue to work uninterrupted whilst overflow calls are answered by a Connect receptionist.
Our phone operators need to ascertain if callers are new or existing clients as different details are collected for each caller type. Existing client calls are sent as an email message that generates a support ticket whilst new enquiries are transferred through to the main office exactly as if answered by their front desk receptionist.
Page Last Updated: June 7th, 2018