Overflow Call Answering and Handling

  • Help support your current reception desk
  • Answer calls during peak times or unexpected busy periods
  • Enhance your brand and grow your business
Operator Nicola ready to handle calls

Outsourced Switchboard

Staff sickness, holidays or just a sudden, unexpected flurry of calls can leave your callers waiting.

Connect’s operators act as an overflow for your reception giving your callers a prompt and professional welcome when you can’t.

  • Professionally answer the calls you can’t
  • Send you a full message from each caller immediately
  • Transfer caller to another department or person if required

All from just £14.99 per month. Click here to see our range of great value packages.

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Ensure that every call is answered quickly and professionally

Client calls answered even when your reception is too busy

Connect work with your reception staff

Our team will work seamlessly with your reception staff to supplement your existing telephone capacity, ensuring every call is answered quickly and with a friendly, informed greeting.

Callers can then be transferred to the correct individual or department, or a full message can be taken and sent to the relevant person.

Call overflow for business from £14.99 per month

Our pricing is clear, upfront and affordable. We want to make sure you are focusing on your business as we help generate more customers for you while you are away from the office, in a meeting or completing other tasks. Click here to view our tariffs.

With Connect Call Overflow you can be confident that, regardless of staffing or call volumes, all your calls are answered and handled exactly as you and your customers expect.

Take a free trial of our call overflow service

We offer all new enquiries a completely free, no obligation, trial of all our call answering services.

We ask for no card details and no commitment to continue past the trial period, just that you try it so you can see what a benefit it can be to your business. Call us on 0330 3333 777 or

Recent clients to our call overflow services:

Stockport Plumbers

A local plumbing business in Stockport found themselves overwhelmed by incoming calls due to a loss in their office based staff, leading to some unhappy customers.

In an effort to find a solution, they approached Connect. We offered them a 30 day free trial of our call answering service. This meant we managed all their calls, recording messages and promptly directing pressing calls to the correct plumber.

The outcome?
A marked improvement in their customer service quality. No more complaints about missed calls and a notable uptick in service requests and business. This shift allowed them to focus on growing their team, rather than being burdened with call handling.

Impressed by our service and professional operators, they decided to go ahead with to our C:125 package with a flexible monthly rolling contract.

Interested in learning more about their journey? Click here to read the comprehensive case study.


Timber Window Manufacturer

Manufacturer and fitter of bespoke timber and sash windows in and around the Bristol area. Offers both restoration and repair along with completely new double glazed sashes and windows whilst making sure that all work carried out conforms to local building regulations.

After lockdown, pent-up demand meant that our new client quickly found themselves unable to answer all their new enquiries. In particular requests for quotations which, due to the bespoke nature of their work, always requires a visit to the property.

They decided to call us and see if our telephone answering services would work for them. Click here to read how we were able to help >

Fitting a bespoke timber window

Wallpaper Wholesaler

Based in Suffolk, but attracting business from all of the UK, our new client was in need of not only a call answering provider but also multiple telephone numbers to give customers the impression the company was larger and had more than one point of contact.

Our client has been supplying wallcovering to the high and premium end of the UK interiors market for over 35 years but were keen to start attracting a wider range of consumer. Connect provided a range of smart telephone numbers that allow our client to give the impression that they have offices and distribution centres throughout England, Scotland and Wales.

All calls are first routed to our client’s main office in Suffolk, if they are unavailable then calls are answered by Connect’s operators who take the callers details, arrange a call back or can organise for samples to be sent out.

Suffolk Wallpaper Wholesaler

Gas Ignition Supplier

With the aim and ambition to be the number one choice for manufacturers of boilers and other heating appliances, our client supplies cutting-edge reliable and cost effective gas ignition systems to the UK and Europe.

Now based in Manchester, our client required an overflow answering service to support the current receptionist arrangements. Working in tandem with the established reception desk in Manchester our operators take calls mainly to cover lunch periods but also over busy rushes and interests for the company.

Engineers are frequently out on site and unable to accept transferred calls on their mobiles and so messages are sent by SMS text.

Ignition system

Page Last Updated: October 12th, 2023