Our call handling services start from just £14.99 per month.

Why Choose Connect?

Whether your business is large or small, Connect is the ideal provider to put together a range of flexible answering services combining real people with the efficiency of best-in-sector software and operations, together delivering the very best communication services and, ultimately the great customer experience that you and your clients expect.

Our dedicated, exceptional Customer Service team are always available for contact to discuss your service and to assist our clients in any way they can. Perhaps you would like to change how we manage some calls on your service or maybe you would like to add to the information that agents collect from callers. Whatever the query, from starting up the service to invoicing, they are always happy to help improve our services whether it is by email or over the telephone.

Call handling can often be the first communication with your business that customers have so we make sure that our call handling service is reliable, professional and always reflects well on your organisation. Carefully tailored training is always key to this, that’s why we invest in all our UK based agents from day one to develop their soft skills, confidence and communication skills. On top of that we build practical expertise in answering calls, how best to manage challenging callers and a wide range of other hands-on telephone skills.

Once our trainers are happy with an agent’s performance in these areas, we introduce them gradually to customers with more complex services and to answering more challenging types of telephone calls that require more complex messages. It build into a flexible and valuable addition to the agent’s professional skillset, which many of them continue to use, answering calls with us for many years.

Still Have Some Questions? Our FAQs Can Help:

How do you know what information to take from my calls?

A crucial part of your telephone answering service profile is what information you would like us to collect from each caller. Every call handling service profile will ask the operator to collect the caller’s basic details: name and telephone number but you might need some information that is specific to your industry or company: Perhaps you need each customers postcode, or their invoice number; maybe you need to know when and when they would like your service.

Whatever you need our virtual reception team to collect from your callers, no problem. We are used to handling services for businesses in every sector so, no matter how detailed or unusual the request, we can build it in to your call handling profile.

Our current systems are the result of many years of development, focusing on customer satisfaction but their real purpose is to let our operators provide that personal, human touch during call handling by having our system give them full support by providing them with information as they need it in real time.

Unlike other call centres, our UK based teams are recruited for their ability to give that personal touch to every call. Our telephone answering service combines the best aspects of free-form customer relations and on-demand information systems to give you clients a customer service experience that ensures building trust with your organisation every time a customer calls.

How many calls will you answer for me?

When it comes to when or how many calls we answer for you company, you are in control.

You can choose to send as many of as few inbound calls to your telephone answering service as you need to, depending on your staffing, when your busy periods are or other any other factors. Perhaps you only need help with call handing at certain times of the day or week; or perhaps you need your telephone answering service answering all your calls.

Whatever you choose, we can support your business and its calls whenever you need it.