Continuity when your business needs it the most
Outsourced Live Call Answering
An outsourced reception service to transfer callers to staff working remotely and/or a live message taking service.
Our professional operators can quickly become part of your business when you need us the most.
New Smart Numbers
Programmable smart telephone numbers that allow you to divert or point calls remotely.
Can be used in conjunction with our live call answering services for the best business continuity if and when needed.
Maintain contact with your customers and protect your business, brand and reputation
“If there’s one thing that’s certain in business, it’s uncertainty”
— Stephen R. Covey
Emergency call answering and routing
We can quickly provide everything from a simple telephone answering service to a remote receptionist. We are able to transfer callers to your employees wherever they are working from or collect details, as instructed, to arrange a callback when suitable.
Phone us on 0330 3333 777 to find out more or click here to set-up your trial with Connect, free for up to 30 days.
Peace of mind from £14.99 per month
As well as our first-class customer service, what sets us apart is our clear and transparent pricing with business critical tariffs starting from just £14.99 per month.
While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses.
How does it work?
You choose when to use our service.
Many clients use Connect as an overflow service to compliment their existing reception staff, sending calls to us when they are unexpectedly busy of short-staffed.
Other clients use our service as their main, albeit outsourced, receptionist.
Once set-up, your calls will be answered by one of our UK based virtual receptionists who will greet you callers in your company name or other preferred greeting. The whole process is seamless so your callers will be unaware that you use a call answering service rather your own in-house team.
Our friendly, professional operators can:
- take a message then email or text message the details you require through to you
- act as an outsourced reception and transfer calls through to the relevant department
- look after your diary management and access your diary to make/amend or cancel appointments
- become your sales line, take payment and process orders for your business
Frequently Asked Questions
How do your operators know what calls are for which client?
Each client is given their own telephone number which they can either divert their calls to or give out to their callers direct. Calls coming through on this unique line are recognised by Connect’s systems and operators answer and handle the call as per the client’s instructions.
How do I get my calls to you?
Connect will provide you with an unique phone number for your business with which you can then either divert your current line at or use it for your marketing or website.
For most it will mean simply typing in a short code into the handset to turn the call divert function on. We’ve written a small article on how to divert calls that provides codes for the UK’s most popular telephony providers.
The number that we provide to you can be either local to your business area (0208, 0131, 0161 for example) or a national “local number” (0845 or 0333).
I only want you to answer some calls when I’m busy, not all calls?
By using the call divert method it means that you are always in control of when calls are coming through to us, whether that’s when you’re on your lunch, when your line is engaged or maybe when you just want some guaranteed peace and quiet to get on with your work.
How quickly can I set-up the call answering service in an emergency?
If you are already an existing client and using the service then it’s as soon as you send calls to us- we’ll be ready.
For a new enquiry we’ll need to get you set-up on our system first. Once we receive your profile (how you wish your calls to be answered, your company details etc) we should have you up and running in under 30 minutes*, there is usually no other equipment or software that you need to install for the service to work.
*Please note that during busy periods of uptake, such as the recent coronavirus pandemic, new enquiries can take several hours to set-up as existing client updates take priority.
Can I advertise the telephone number you give me?
Absolutely but you might want to think about using one of our smart numbers which, when using our advanced telephony platform, can be programmed in a huge variety of ways.
For example, your number could go through to your office on certain days and be answered by us on other days, ring on 5 of your numbers simultaneously for 20 seconds then, if still not answered, come through to your Connect virtual receptionist service.
We can even set up a menu selection so that a caller dials “1” for sales, “2” for accounts and so on when prompted.
Can I use a smart number without using your telephone answering service?
Our smart numbers are a great way of organising your call routing and can be used as a stand alone product if you do not require our answering service. UK numbers including 0800, 0808, 033 and all local area codes (for example 0208, 0131, 0141 etc) are available.
Page Last Updated: November 17th, 2021