Stockport Plumbers – Case study


We were contacted by a small plumbing business based in Stockport in the North West of England. They specialize in providing plumbing services to residential and commercial customers in and around Greater Manchester and have been in business for just over five years.

They currently have a team of six experienced plumbers but are looking to expand.

Client Challenge:

Our new clients were receiving a relatively high volume of calls every day, but as they were out on jobs they were often missed or went to voicemail. Understandably this was causing a lot of frustration for their customers, who were looking for a quick answer to their plumbing problems. In a nutshell, they were struggling to manage their incoming phone calls and needed a solution.

The Solution:

Following a recommendation from one of their suppliers, one of the plumbers contacted Connect, and after a brief chat, decided to take a free trial of our telephone answering service. We agreed how their incoming calls were to be answered and handled so that all their customers and suppliers were greeted quickly with a professional and friendly voice.

Stockport plumber at work

An actual “Game Changer” for our client:

After just a few weeks of using the service through our free trial, the plumbing firm noticed a significant improvement in their customer service. The number of complaints about missed calls, or having to leave a message on their generic voicemail, dropped completely and callers felt they were able to get in touch with the company quickly and easily. Connect handled all of their incoming calls, taking messages and forwarding urgent calls to an appropriate plumber.

Our client has been highly impressed with the level of professionalism and service provided by Connect’s telephone answering operators. They were able to focus on their core business, safe in the knowledge that their calls and customers were being well taken care of. The company also saw an increase in callouts and business in general which they can only put down to the fact that they were no longer missing calls.

Our new client has openly stated that the decision to outsource their phone calls to our telephone answering service has been a game changer. Already they feel more confident about expanding their workforce as they are suddenly able to compete with larger plumbing companies in the area.

At the end of the trial, based on the plumber’s kind compliments, it came as no surprise that they were keen to sign up as a paying client. They chose our C:125 package with a view to increase, hopefully within the next 3 months, provided their business continues to grow.


The experience of our new plumbing client is yet another example of how our telephone answering service can benefit a huge range of businesses. By outsourcing phone calls, businesses from all sectors can improve their customer service, save time and money, and focus on the things they do best.

If you are a business struggling to manage your incoming calls, why not consider taking a free trial of our telephone answering service today? Like our new plumber friends, it could be the best decision you make for your business and your customers – a game changer!

Page Last Updated: March 6th, 2023