Live Streaming and Video Production Company – Case Study

Managing calls and maintaining professionalism with limited staff

An esteemed live streaming and creative video production company, based in East London, has gained recognition for its innovative methods in content planning, concept development, production, and distribution. Their expertise spans numerous sectors, such as sports, entertainment, news, communications, digital, and marketing, earning them a solid standing within the industry.

However, with only four members of staff, the company found it challenging to manage incoming calls while also focusing on their core business activities. As a result, they were struggling to answer the phones and also keep a high level of service to both their existing clients and potential customers.

The search for a solution: Outsourcing call answering

The video production company recognized the need to find a solution that would allow them to continue providing exceptional service without compromising their creative work. They decided to explore outsourcing their call answering and stumbled upon Connect’s telephone answering service.

After hearing about our service and the 30 day free trial we offer, the company decided to test the service to determine if it could help them to better manage their call handling.

The free trial: Experiencing the benefits of Connect’s telephone answering service

During the 30-day free trial, the video production company experienced a significant improvement in their call handling.

Connect’s professional operators answered incoming calls promptly, using the company’s name and preferred greeting. This seamless integration allowed callers to feel as though they were speaking with the company’s in-house team, creating a strong and professional first impression.

The operators at Connect’s telephone answering service were able to:

  1. Answer calls in the Video Production Company’s name, ensuring consistency and professionalism.
  2. Take messages and immediately forward them to the relevant staff members via email or SMS, allowing the team to promptly address client needs.
  3. Manage call overflow during peak hours, ensuring that no calls went unanswered or were left waiting for extended periods.
By outsourcing their call handling, the video production company was able to dedicate more time and energy to their core business activities. This allowed them to focus on producing exceptional content and maintaining their high standards of creativity and expertise.
Award-Winning Live Streaming and Video Production Company

The result: A successful partnership and enhanced efficiency

The 30-day free trial with Connect’s telephone answering service proved to be highly beneficial for the video production company. The improvement in call handling efficiency and the enhanced level of professionalism experienced by their clients led them to decide to continue the partnership as a paid client.

The video production company found that outsourcing their call handling to Connect not only improved their communication with clients but also allowed them to streamline their operations and focus on their core business activities.

Conclusion: Connect’s telephone answering service supports growth and success

Following a successful trial of our call answering service, this award-winning video production company was able to overcome the challenge of managing incoming calls, even with limited staff. The virtually seamless integration of our operators and the professional call handling we provided will hopefully contribute to the company’s continued growth and success in their industry.

For businesses looking to enhance customer support, improve efficiency, and maintain a strong professional image, our telephone answering service offers an easy and economical solution.

Page Last Updated: April 19th, 2023