Already used by Doctors, Dental Surgeries, Physiotherapists, Chiropractors, Occupational Therapists and Podiatrists throughout the UK
Pro
Customer Service processes and more complex messages
Includes everything in Classic plus:
More complex message taking
Bespoke operator training
FAQs & additional data capture
Whatever your business, large or small, Connect has the complete telephone answering service.
Classic
Live message taking and call transfers
Includes:
Live telephone answering
Standard message taking
Call transfers
Classic training
Free up your time to focus on what you do best from as little as £14.99 a month with our classic medical answering service.
Let our professional, UK based, virtual receptionists become part of your healthcare business.
Diary
Integration with your online diary
Includes everything in Classic plus:
Diary management
Bespoke operator training
FAQs & additional data capture
Here when you and your patients need us
Whether you require help answering telephone calls or need an outsourced receptionist to manage your diary, our healthcare answering services deliver the professionalism and personal touch your patients expect.
Our professional and friendly operators become part of your business, answering your calls and helping your clients. Click here to view case studies from some of our existing healthcare clients.
A medical answering service designed for therapists, consultants and healthcare professionals
Every practice is unique
No two healthcare providers are the same, which is why we tailor our service to suit your business and patients.
Real Humans
Diary Management
We can manage your schedule by booking, amending, canceling, and confirming appointments using your online diary.
Here when you need us
Whether you need an extra pair of hands or require us to handle all your calls, our expert team is ready to assist.
For the Healthcare Sector
Our services are designed to support a wide range of healthcare professionals, from physical therapists to psychologists.
First impressions last
Our receptionists make sure your patients feel welcomed, valued and reassured from the very first call – because no one likes speaking to a voicemail.
Why your practice needs a medical answering service.
Whether you’re an individual health and beauty specialist with your own mobile service, or a member of a team in a clinic, managing phone calls is a common hurdle across the whole health, beauty, and medical sector.
It’s quite common place now to make appointments and purchase products online for many business sectors but, due to the highly personal nature of health, beauty, and medical services, patients often choose to book their appointments over the phone, favouring a more human and personal touch.
This makes the receptionist’s job especially demanding, trying to juggle patients and clients phone calls whilst also getting on with the highly administrational aspect of the role.
For private therapists it can be even more demanding as they may not have a receptionist and instead rely upon their voicemail to hopefully collect client calls whilst they are treating patients.
How does our healthcare call answering service work for you?
If you or your team are with patients or unable to answer phone calls, our friendly and professional operators become part of your business and answer calls on your behalf. We will not call clients or patients unless you instruct us to do so.
Your calls are answered with your requested greeting and from there we can take a message, access your online diary, transfer calls and various other tasks that you request. We also train our agents on how to avoid telephone scams and log and report such calls.
Call answering operators follow guidance from you so that callers are unaware that their call has been outsourced. Our professional receptionists can collect the information you need from the caller and send it immediately to the relevant person or team within your organisation.
What information you would like us to collect, where messages should be sent and how and where calls should be transferred is all part of your bespoke medical answering service.
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Why choose Connect for your healthcare call answering services:
UK-Based Team:
Our UK based virtual receptionists are familiar with, and already handle calls for, many Doctors, Dental Surgeries, Physiotherapists, Chiropractors, Occupational Therapists and Podiatrists.
Years of Experience:
For almost 2 decades, Connect’s professional operators have been providing call answering services to the healthcare sector.
Our dedicated team of virtual receptionists have the experience to make sure that your practice operates smoothly without interruptions from incoming calls.
Meanwhile, your callers will always receive the most professional service that they expect.
Volume of Calls Handled:
Connect handles several tens of thousands of calls for our clients each month.
Thanks to our robust infrastructure and efficient systems and processes, you can rely on us for an expert and friendly call handling service that meets your business needs.
Scalability:
Our services are designed to be flexible, whether you’re receiving one, a hundred, or several hundred calls a day.
Whether it’s a temporary increase in calls due to staff unavailability or a more sustained rise due to business expansion, our virtual receptionist services are equipped to adapt and grow alongside your business needs.
Some Recent Case Studies:
Leeds Chiropractic Clinic
Situated in Leeds, this Chiropractic Clinic encountered problems handling a surge of patient telephone calls during busy periods. The clinic decided to trial Connect’s telephone answering service to better manage incoming calls and improve patient engagement.
The service provided by Connect included a dedicated local 0113 number, a reassuring prefix for Leeds-based patients. Connect’s team of operators manage appointments, fields inquiries, and directs calls, ensuring no patient call goes unanswered.
The results for the Leeds Chiropractic Clinic have been significant, with a reported 40% improvement in patient satisfaction during a recent exit survey. The reduction in administrative workload has also allowed their healthcare professionals to dedicate more time providing exceptional patient care.
This case demonstrates how an effective medical call answering service can substantially benefit healthcare practices.
Manchester Physiotherapist
A solo physiotherapist in Manchester was frequently missing calls while attending to patients, and hiring a full-time receptionist was not financially viable. Enter Connect’s Medical Answering Service!
The practitioner already had a well-known (to her clients) telephone number and so chose to simply divert that number to Connect, or as she likes to now call us, her medical office answering service.
By redirecting calls to Connect, the physiotherapist ensured that every patient received immediate attention without interrupting ongoing sessions. Connect’s operators provide seamless call management, including scheduling appointments and addressing patient concerns. This integration allowed the physiotherapist to maintain continuity with their existing phone number, which helped preserve established patient relationships.
Aesthetics Clinic
Based in Harley Street, London, this aesthetics clinic offers a range of procedures including dermatology, anti-wrinkle injections, laser treatments and permanent hair removal. Most prospective patients find the surgery through online marketing channels, with a significant number discovering it through promotional platforms like Wowcher and Groupon.
Our healthcare answering service works very much as an entire virtual reception with all phone enquiries coming through to Connect so that the clinic is no longer missing calls. Our receptionists answer all telephone calls in the clinics name, take payment and arrange bookings via the online diary service Cliniko.
As the surgery doesn’t have the need for a physical landline for answering calls anymore, an 0208 virtual number was provided by Connect, this means that patients still recognise they are calling a London based surgery.
Find out how our telephone answering service for healthcare professionals can help your business, free for 30 days.
We would love to show you what a difference our healthcare answering service can make to your clinic, that’s why we offer a free trial of the service for up to 30 days.
To find out more or start your free trial, just call us on 0131 440 7777 or complete our service set-up form to find out how Connect can help your business.
Page Last Updated: April 11th, 2024