by Carrie-Ann Sudlow | Sep 4, 2024 | Call Handling, Virtual Receptionist
The Rise of Remote Receptionists Until recently, a receptionist was a team member based at a company who generally staffed the front desk. They would have greeted visitors, made appointments, answered queries, taken telephone calls, and replied to emails. Advances in...
by Nicky Walker | Apr 10, 2024 | Business, Call Answering Tips, Call Handling, Virtual Receptionist
The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the...
by Nicky Walker | Feb 29, 2024 | Call Answering Tips, Call Handling, Virtual Receptionist
The greeting a caller receives when they call a business is like the shop window and front door of your business in one. Rightly or wrongly, callers will likely take their experience of phone conversations as an indicator of what they can expect from the business as a...
by Nicky Walker | Feb 9, 2024 | Business, Call Answering Tips, Call Handling, Virtual Receptionist
Have you ever been greeted, either in person or on the phone, by a receptionist who wasn’t exactly the friendliest or most helpful? I have, and it leaves a lasting impression of that company that’s hard to forget, even if the service or product they...
by Nicky Walker | Jan 13, 2021 | Business, Call Handling, In the Office
For some, working remotely or working from home seemed like a dream too good to ever come true. No more early starts to miss the rush hour, no more hitting the snooze button 2 or 3 times too many and then actually being caught in the rush hour. No more sitting next to...
by Nicky Walker | Nov 28, 2019 | Business, Call Handling, In the Office
Our IT boffins have been hard at work over the past few months to deliver our brand new telephone answering app and we are pleased to announce that it is now live and available for download. What is this new app and what can it do for me? Our new app has been designed...
