by Nicky Walker | Mar 30, 2018 | Call Handling
If you have ever been continually pestered by cold calls there is a good chance that some of them may have ended recently. That’s because a firm in Clydebank was recently raided by the Information Commissioner’s Office (ICO) after a suspected 200 million...
by Nicky Walker | Oct 17, 2017 | Business, Call Handling
We frequently read about the dangers or perceived dangers of smartphones these days, whether it be from arthritis in our thumbs to walking into a tree as we browse through our Facebook feed but despite this the number one danger still remains actually receiving phone...
by Nicky Walker | Apr 6, 2017 | Call Handling, Diary Management, Virtual Receptionist
The need of a customer support service is now a necessity for many growing businesses; however, the budget constraint might not allow them to hire reception staff for providing this level of support and/or reception services. The solution to such a problem is by...
by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Dec 5, 2016 | Call Handling, In the Office
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
by Nicky Walker | Sep 5, 2016 | Call Handling, In the Office
Here at Connect we focus on having happy well trained staff that are comfortable in their work. When we take on a new client we like to know about the business and understand what the client wants from our services, so we make sure that any one of our team that...
