by Nicky Walker | Feb 27, 2019 | Business, Call Handling
We have seen unprecedented advancements in the technological area in the last few decades, which has completely transformed the way businesses used to be conducted. The availability of the latest technology has empowered businesses to connect on a global scale....
by Nicky Walker | Mar 30, 2018 | Call Handling
If you have ever been continually pestered by cold calls there is a good chance that some of them may have ended recently. That’s because a firm in Clydebank was recently raided by the Information Commissioner’s Office (ICO) after a suspected 200 million...
by Nicky Walker | Oct 17, 2017 | Business, Call Handling
We frequently read about the dangers or perceived dangers of smartphones these days, whether it be from arthritis in our thumbs to walking into a tree as we browse through our Facebook feed but despite this the number one danger still remains actually receiving phone...
by Nicky Walker | Apr 6, 2017 | Call Handling, Diary Management, Virtual Receptionist
The need of a customer support service is now a necessity for many growing businesses; however, the budget constraint might not allow them to hire reception staff for providing this level of support and/or reception services. The solution to such a problem is by...
by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Dec 5, 2016 | Call Handling, In the Office
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
