by Nicky Walker | Apr 6, 2017 | Call Handling, Diary Management, Virtual Receptionist
The need of a customer support service is now a necessity for many growing businesses; however, the budget constraint might not allow them to hire reception staff for providing this level of support and/or reception services. The solution to such a problem is by... by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have... by Nicky Walker | Dec 5, 2016 | Call Handling, In the Office
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult... by Nicky Walker | Sep 5, 2016 | Call Handling, In the Office
Here at Connect we focus on having happy well trained staff that are comfortable in their work. When we take on a new client we like to know about the business and understand what the client wants from our services, so we make sure that any one of our team that... by Nicky Walker | Jun 23, 2016 | Call Handling, In the Office, Offers
Why our 14 day free trial is here to stay Why do you offer such a long trial? We know that our service may be a new concept to many businesses and so a one week or 10 day trial probably isn’t long enough to fully get used to how we work. 10 days also isn’t... by Nicky Walker | Feb 9, 2016 | Business, Call Handling
Welcome to our first blog. We thought long and hard about a subject for this debut and all kinds of subjects sprang to mind: great telephone technique; the most trustworthy accents; the strangest telephone request we’ve ever received. In the end we decided to get down...