Call Answering Services for Small Business from £14.99 per month

Make every call count, whether it’s 5 or 5000 per month

Set up online | No credit card required | UK based

Here when you need us

Our systems put you in complete control. We can answer an many or as few of your inbound calls as you need us to.

Customised Call Answering Services

Tailored call answering services to meet the unique needs of your small business.

Transparent pricing

Change your package anytime to suit your seasonal or other small business needs… and no nasty surprises.

Nancy answering a call

Great service from great people

We only trust your phone calls to professional receptionists. No casual or short-term staff.

Here to grow with you

From a few phone calls a month, to high volume outsourced call centre solutions, we have the expertise and resources you need.


80% of callers won't leave a voicemail

Call Answering Service for Small Business

Life in a small business can often be very different from working as part of a large organisation.

There are many upsides: faster decision making, a greater sense of camaraderie and purpose, and a feeling of independence.

There are, however, some downsides too, and chief among them is that, in a smaller organisation, there is no getting away from the fact that there are just fewer resources to work with.

Never miss another business call.

For businesses of all sizes, incoming calls are a vital link between the business and its customers, suppliers and its other important relationships.

The problem for small businesses is that the in house team might not always be available and could lead to missed calls. Of course it would be nice to have a dedicated in house receptionist or even a call centre to field business calls but for most small and medium businesses, that just doesn’t pay its way.

That’s where Connect’s phone answering services can help.

Impress every caller
From just £14.99 a month
UK based operators
Free trial of up to 30 days
Call us 0330 3333 777

The ideal solution for small businesses.

The good news is that a call answering service can give your small business all the benefits of a full time receptionist or even a team of professional receptionists for a small fraction of the cost.

Our services suit business of all sizes: Whether it is just the occasional phone call or regular calls throughout the working week, small business owners will find a Connect telephone answering service to be one of the most cost effective solutions available.

Cost isn’t the only benefit to Connect’s business call answering services though: Our answering services can give your small business the bigger image that it needs to give you the edge over the competition.

How do Connect’s business phone answering services work?

Connect’s virtual receptionists combine exceptional customer service with technology to give small businesses all the benefits of an in-house team without the staff costs, office space or management overhead whilst still ensuring no more missed calls.

Information at our fingertips.

Incoming calls are presented to our team of virtual receptionists, who have in front of them everything that they need to deal with business calls exactly as requested by our clients.

When a customer sets up one of our call answering services with us, the client’s dedicated account manager works with them to create their answering service profile. The call answering profile is a record on our computer systems that provides the virtual receptionist with all the information they will need to handle the client’s incoming phone calls professionally, efficiently and knowledgeably.

The call answering profile is the ‘design’ for the telephone answering service and contains everything from the client’s opening hours to their location and is designed to give the virtual receptionist exactly the information they need, when they need it.

The information within the call answering profile is carefully structured to give the answering service team the information they need, in bite-sized chunks, exactly when they need it to professionally answer calls.

As well as simply giving the virtual receptionists the information they need, our interactive, on-demand systems free the virtual receptionist from looking for information and lets them focus on giving that professional, personal touch to each business call.

That’s what sets Connect’s call answering services apart from other, answering services that can only collect basic information from each caller.

Design your unique telephone answering service.

One of the key pieces of information that makes up the call answering profile is what information the client would like to be collected from each caller who comes through to their telephone answering service.

Basic contact details such as name and contact phone number are requested by most small businesses who use the service but each client might also request information from callers that are specific to their industry or business. For example, a letting agent might require that we ask for the postcode area that the caller is looking for a property in, meanwhile a lawyer’s firm might require that we ask what area of law a caller is enquiring about.

The virtual receptionist will ensure that all caller details are collected and provided to the client just as they have requested in their answering service profile.

At Connect, our call answering services are as unique as your small business.

Putting you in complete control

Another crucial category of information available to the virtual receptionist in the call answering service profile is how to pass the caller’s contact details and other information to the client.

Our systems can support hundreds of options for each client.

Some profiles might be very straightforward so that all calls are handled in the same way, another client’s call answering profile, however, might have many options to send information from different types of calls to different individuals or teams within the client’s organisation.

It might be that the call answering profile tells the virtual receptionist to transfer calls to a particular person or department. Whatever the client’s requirements, whether they are complicated or straightforward, our systems ensure that the virtual receptionist has the information they need, when they need it.

Our unique interactive call answering profiles let our virtual receptionists focus on providing exceptional customer service on every call that reaches your telephone answering service.

Saving you time, money…and frustration!

Many small businesses as well as sole traders are plagued by sales calls that seem to be designed to disrupt how the small business operates.

An important feature of Connect’s small business answering service is that we do not make any charge for answering this kind of uninvited, speculative call.

Our operators politely but firmly decline the call and request that no inbound phone calls be made by the caller in future.

Why Choose Connect as Your Small Business Answering Service?

Connect’s virtual receptionists combine exceptional customer service with technology to give small businesses all the benefits of an in-house team without the staff costs, office space or management overhead whilst still ensuring no more missed calls.

Connect is UK Based

Everyone has a horror story about a call answering service or call centre that they just could not hear or understand.

Don’t worry: our experienced team are all UK based so your callers won’t wonder if you have moved halfway around the world.

Experience you can trust

Connect has been providing our small business answering service for nearly twenty years and many of our team have been answering calls with us for ten years or more.

Our team know that every call could be an important business opportunity for your small business and treat each one accordingly.

Many call answering services depend on short term or casual operators but at Connect, we invest in our team and recruit people who will stay with us and get to know our customers and their callers. We answer thousands of incoming calls every week and pride ourselves on giving each one that personal touch.

Customised solutions

We understand that every small business is different. That’s why our service isn’t run on call scripts and templates.

Our dedicated customer service team will work with you to create the service your business needs.

Whether you are looking for straightforward, reception-style phone answering services, a service to include appointment booking for inbound callers, or a complex, multi-level customer service processes, we support many small businesses with our telephone answering service working as part of your team.

Small business call answering service cost

Our pay monthly pricing model means that we don’t charge for those unwanted sales calls, we just, very politely make them disappear.

Some phone answering services charge small businesses by time spent on each call but that sometimes leads to the question of whether that call really needed to take that long.

Our pricing is cost effective, transparent and flexible: We offer a range of packages that include anything from as few as five to many thousands of inbound calls each month. The best thing is that you can easily move from one package to another as your business needs change. Maybe your incoming calls are quieter in the winter months; maybe you need some extra help during the summer holidays?

You are in complete control to move up and down the range of pricing packages to choose the one that is most cost effective for you.


With systems and pricing that can be changed to suit you business needs, Connect’s telephone answering service can grow with your business, all the way from from those early days when you just need help with a few business calls or overflow calls that you can’t catch on your own, all the way through to an outsourced call centre solution designed to your owns specifications.

30 Day Free Trial

Why not see what Connect’s small business call answering service and our team of friendly virtual receptionists can do for your business? Join the hundreds of small businesses that already use our telephone answering service.

Try our small business answering service free of charge for one month. We think you will love it but if you don’t, there are no strings attached

Page Last Updated: January 19th, 2024