Happy staff

Here at Connect we focus on having happy well trained staff that are comfortable in their work. When we take on a new client we like to know about the business and understand what the client wants from our services, so we make sure that any one of our team that...

Attire in the workplace

What to wear to the office? There are many companies around the world, and here at home requiring business attire to be worn in the workplace. The thought is, one should look professional in order to be taken seriously at the office. Other places require business or...

Free trial is here to stay

Why our 14 day free trial is here to stay Why do you offer such a long trial? We know that our service may be a new concept to many businesses and so a one week or 10 day trial probably isn’t long enough to fully get used to how we work. 10 days also isn’t...

Children in need

Friday the 16th of November 2012 saw the welcome annual return of Children in Need (which you can still donate to!) and our operators in Edinburgh helped to raise £118 by answering the phones in their pyjamas. Cakes were eaten (any excuse) and everybody enjoyed the...

Callflow

So, you have your telephone network all set up, with your key people allocated their own numbers. Customers can get through to the right people right away. Then, one of your people is suddenly taken ill and has to stay at home. The calls they were receiving are going...

Local Rate Phone Numbers

Go local No matter what business you’re in getting close to your customers is a must. However, achieving that can be tricky, especially if you’re in one part of the country and they’re in another. One way of showing customers they’re at the front of your thoughts is...
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