by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Dec 5, 2016 | In the Office, Call Handling
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
by Nicky Walker | Jun 23, 2016 | Offers, Call Handling, In the Office
Why our 14 day free trial is here to stay Why do you offer such a long trial? We know that our service may be a new concept to many businesses and so a one week or 10 day trial probably isn’t long enough to fully get used to how we work. 10 days also isn’t...
by Nicky Walker | Feb 9, 2016 | Local Presence, Business, Call Handling
No matter what business you’re in getting close to your customers is a must. However, achieving that can be tricky, especially if you’re in one part of the country and they’re in another. One way of showing customers they’re at the front of your thoughts is by setting...
