At the moment, calls received in the evenings and at weekends are handled by your Connect voicemail service. But voicemail hasn’t really moved on in decades. Voicemail assumes that callers will clearly state their contact details and reason for calling, but not...
For some, working remotely or working from home seemed like a dream too good to ever come true. No more early starts to miss the rush hour, no more hitting the snooze button 2 or 3 times too many and then actually being caught in the rush hour. No more sitting next to...
Our IT boffins have been hard at work over the past few months to deliver our brand new telephone answering app and we are pleased to announce that it is now live and available for download. What is this new app and what can it do for me? Our new app has been designed...
Connect are delighted to announce our sponsorship of Nathan “Lightning” MacQueen. Nathan MacQueen is a British Paralympian archer who competed in his first Paralympics last year at Rio 2016. He lives locally to our main office near Edinburgh and Connect...
There are many different customer service roles out there, and many ways to be an effective member of a customer service team. Whether you are in retail, client services, hospitality, sales or any other customer-facing role, you are bound to face a number of difficult...
When there is background noise on a call, it can be a challenge for all parties to communicate effectively. It is important to take steps to alleviate background noise, in order to make the customer experience as best as possible. So, what can be done and what do we...
