The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the...
Great customer service is key to the success of any brand, and one of the very first opportunities for a company to show off their customer service is through their receptionist. As the first point of contact, be it in person on the front desk or over the phone,...
Have you ever been greeted, either in person or on the phone, by a receptionist who wasn’t exactly the friendliest or most helpful? I have, and it leaves a lasting impression of that company that’s hard to forget, even if the service or product they...
The way customers and businesses communicate has changed. Expectations for fast, human responses have risen — and missing a single call can mean losing a customer. If you’re regularly unavailable or letting calls hit voicemail, it’s time to rethink your...
For some, working remotely or working from home seemed like a dream too good to ever come true. No more early starts to miss the rush hour, no more hitting the snooze button 2 or 3 times too many and then actually being caught in the rush hour. No more sitting next to...
Our IT boffins have been hard at work over the past few months to deliver our brand new telephone answering app and we are pleased to announce that it is now live and available for download. What is this new app and what can it do for me? Our new app has been designed...
