by Nicky Walker | Mar 21, 2019 | Call Handling, Business
Requiring a telephone answering service is becoming more and more common. One of the top reasons for this is that companies are trying to stay on top of their game by staying close to their customers. Here are some reasons why you and your business should consider...
by Nicky Walker | Feb 27, 2019 | Business, Call Handling
We have seen unprecedented advancements in the technological area in the last few decades, which has completely transformed the way businesses used to be conducted. The availability of the latest technology has empowered businesses to connect on a global scale....
by Nicky Walker | Oct 17, 2017 | Call Handling, Business
We frequently read about the dangers, or perceived dangers, of smartphones these days, whether it be from arthritis in our thumbs to walking into a tree as we browse through our Facebook feed. But despite this, the number one danger still remains: actually receiving...
by Nicky Walker | Aug 1, 2017 | Local Presence, Business
A lot has changed in the telecoms industry recently and will no doubt continue to change so please be aware that the figures and costs quoted below are correct as of July 2017*, they may not still be accurate if you are reading this whilst whizzing about on your hover...
by Nicky Walker | Jan 24, 2017 | Business, Call Handling
Sales calls are annoying, the cold calls, the PPI calls, the automated calls or even the offer of some fantastic new double-glazed windows – all of them a nuisance. Why do they still exist? Can there really be that many people in the country that just happen to have...
by Nicky Walker | Oct 13, 2016 | In the Office, Business
When there is background noise on a call, it can be a challenge for all parties to communicate effectively. It is important to take steps to alleviate background noise, in order to make the customer experience as best as possible. So, what can be done and what do we...
