At the moment, calls received in the evenings and at weekends are handled by your Connect voicemail service. But voicemail hasn’t really moved on in decades. Voicemail assumes that callers will clearly state their contact details and reason for calling, but not...
The Rise of Remote Receptionists Until recently, a receptionist was a team member based at a company who generally staffed the front desk. They would have greeted visitors, made appointments, answered queries, taken telephone calls, and replied to emails. Advances in...
The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the...
The greeting a caller receives when they call a business is like the shop window and front door of your business in one. Rightly or wrongly, callers will likely take their experience of phone conversations as an indicator of what they can expect from the business as a...
Have you ever been greeted, either in person or on the phone, by a receptionist who wasn’t exactly the friendliest or most helpful? I have, and it leaves a lasting impression of that company that’s hard to forget, even if the service or product they...
For some, working remotely or working from home seemed like a dream too good to ever come true. No more early starts to miss the rush hour, no more hitting the snooze button 2 or 3 times too many and then actually being caught in the rush hour. No more sitting next to...
