On 10 March 1876, something remarkable happened in a laboratory in Boston. Alexander Graham Bell spoke into an experimental device and said: “Mr Watson, come here – I want to see you.” Watson was only in the next room. But those seven words marked the moment the...
The Rise of Remote Receptionists Until recently, a receptionist was a team member based at a company who generally staffed the front desk. They would have greeted visitors, made appointments, answered queries, taken telephone calls, and replied to emails. Advances in...
Five ways a virtual receptionist can streamline the workload Streamlining the workload can help make a business more effective and efficient. This makes it a more positive workplace, boosts profitability, and enhances the customer experience. Whether your business is...
The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the...
Great customer service is key to the success of any brand, and one of the very first opportunities for a company to show off their customer service is through their receptionist. As the first point of contact, be it in person on the front desk or over the phone,...
The greeting a caller receives when they call a business is like the shop window and front door of your business in one. Rightly or wrongly, callers will likely take their experience of phone conversations as an indicator of what they can expect from the business as a...
