The last couple of decades have seen new ways emerge for businesses to communicate with each other and with consumers. Text messages, chat programs and, most of all, interactive websites have changed the way we interact with each other. However, for many, the...
Great customer service is key to the success of any brand, and one of the very first opportunities for a company to show off their customer service is through their receptionist. As the first point of contact, be it in person on the front desk or over the phone,...
The greeting a caller receives when they call a business is like the shop window and front door of your business in one. Rightly or wrongly, callers will likely take their experience of phone conversations as an indicator of what they can expect from the business as a...
Have you ever been greeted, either in person or on the phone, by a receptionist who wasn’t exactly the friendliest or most helpful? I have, and it leaves a lasting impression of that company that’s hard to forget, even if the service or product they...
The way customers and businesses communicate has changed. Expectations for fast, human responses have risen — and missing a single call can mean losing a customer. If you’re regularly unavailable or letting calls hit voicemail, it’s time to rethink your...
In the past, people thought of a handful of industries and being ‘fast paced’ but now, with the advent of digital communications, it’s hard to think of an industry that isn’t fast moving. Amongst all the emails and apps, it can be too easy to lose sight of a timeless...
