Telephone Customer Service Advisor

Key Information

Job Type: Permanent, Full-time

Hours Per Week: minimum 35 hour contract (Mon-Fri)

Salary: £15,015 rising to £17,472 OTE

Location: Straiton, South Edinburgh

The role:

We are looking for candidates with great communication skills, a professional but friendly style and a passion for providing great customer service.

The successful candidate will join our inbound contact centre where you will act as a virtual receptionist by answering and directing client calls in the friendly environment of our modern office on the outskirts of Edinburgh (near IKEA). Reporting to the team leader, you will get to know a wide range of businesses and industries and receive excellent on-going training to develop your skills and performance.

This is a unique opportunity to join a growing business where staff and clients are at the heart of everything we do.


About Connect:

Connect is one of the UK’s leading Telephone Answering services. We provide professional call handling solutions to hundreds of businesses all over the UK from sole traders to household names.

Our clients outsource their inbound call handling to us to provide everything from reception and message taking to diary management and customer service.

On bus routes: 15, 15a, 37, 47 and 67


Connect Communications UK Ltd

About you:

  • You have excellent customer service skills in a contact centre or office environment.
  • You have a friendly and professional manner,
  • You make accuracy and attention to detail a priority in your work,
  • You have excellent communication skills, both verbal and in writing,
  • You are confident multitasking between speaking to callers and using a computer and have good keyboard skills.
  • You hold a Standard Grade in English at grades 1-3, GCSE English at grades A-C or equivalent.

Being part of Connnect:

Healthcare package

Our health cash plan covers treatments including dental check-ups, physiotherapy, glasses and much more plus an online GP service

Perks card

Discounts and bonuses with the UK’s leading retailers including Tesco, Cineworld, M&S, Boots, Domino’s and Starbucks

Ongoing training and development

At Connect we believe in investing in the future.  That means ongoing training and development for wherever you are in your career


It’s never too early to start saving for your future.  Our workplace pension builds your nest-egg each month with contributions from both you and the company


At Connect, we want to attract and keep the best people.  That means having a culture that is an open and inclusive meritocracy where everyone has an equal opportunity for growth and development within the company.

We do not discriminate against people based on their ethnicity, age, religion, disability, gender, sexual orientation or any factor that does not have relevance to doing a great job.