The Top 10 Benefits of Using a Telephone Answering Service for Your Business

Effective communication in business has always been crucial for success, nowadays more than ever as technology continues to push past the boundaries of just a few years ago and beyond.

A missed call could mean a lost opportunity or a dissatisfied customer.

Aisha smiling answering telephone calls

This is where a telephone answering service, hopefully ours, comes in more than just a little “handy”. Below you will find 10 of the top benefits to business that we believe using a telephone answering service brings, from improved customer satisfaction to cost savings.

1) Enhanced Customer Satisfaction

Top of the list on why using a telephone answering service can help is the improvement in customer satisfaction. Your clients should always come first and if those clients can reach you quickly and easily, then great, they are more likely to have had a good experience with your company.

By outsourcing to a service like Connect’s then professional, highly trained call handlers ensure that calls are answered promptly and courteously, leaving a lasting impression on your customers.

2) Never Miss a Call

Missing phone calls can mean missed opportunities and lost revenue. Telephone answering services ensure that your business never misses a phone call, even during peak hours or outside regular business hours.

This enables you to capture every lead and opportunity that comes your way whilst maintaining a professional image.

3) Cost-Effective Solution

Hiring a full-time, or even part-time, member of staff just to manage incoming calls can be expensive, especially if you’re a small business.

That’s why services such as Connect’s offer a more cost-effective solution, as you only pay for the services you need, when you need them. This eliminates the need for hiring, training, and managing in-house staff while still providing a professional and efficient response to telephone calls.

4) Efficient Call Screening and Prioritization

Not all business calls are created equal.

A call answering service can help you screen and prioritize calls, ensuring that urgent matters are dealt with promptly whilst also allowing your staff to focus on their immediate objectives and not get bogged down with sales calls or other distractions. We also have some free receptionist call screening tips to share with you and your team.

5) Overflow Call Handling

During peak hours or periods of high call volume, it can be challenging to manage all incoming calls. A telephone answering service can help you handle overflow calls, ensuring that no customer is left waiting on hold for an extended period.

6) A Call Answering Service Provides Business Continuity

Sometimes the unexpected happens and there is very little you can do about a power outage or other unexpected disruptions (Covid I’m looking at you here!), a telephone answering service can help maintain business continuity by ensuring that your calls are still being answered. This should hopefully go some way to reduce any negative impact of unforeseen circumstances on your business.

Even if you can’t physically answer your calls, your virtual receptionist will be able to, helping to ensure that your customers continue to receive the support they need.

An empty office but calls still answered

7) Virtual Receptionist Services

A virtual receptionist can be a valuable addition to your team, handling tasks such as appointment scheduling, message taking, and call forwarding, all tasks that Connect’s operators are more than capable of.

Our call answering service isn’t always there to be seen a replacement for your in house receptionist (although they can be if you really want!) but rather an addition to your team that allows your staff to focus on their main responsibilities.

Our operators become the professional and friendly point of contact for your customers.

8) Flexible and Scalable Solutions

As your business grows and evolves then it’s likely that communication needs change as well. A telephone answering service offers flexible and scalable solutions that can be easily adjusted to meet the changing requirements of your business. This ensures that you always have the right level of support when you need it and without paying for when you don’t.

Many of our client’s businesses are seasonal and so they change their tariffs to suit throughout the year.

9) Increased Productivity

By outsourcing your call handling to a telephone answering service, your team can focus on their core tasks and responsibilities. This leads to increased productivity and efficiency, as your staff can concentrate on what they do best.

10) Expert Customer Service

Telephone answering services, such as ours, employ experienced and skilled call handlers who are trained to provide exceptional customer service. This in turn means that your callers and clients receive the highest level of support.

To help our operators to handle your calls as naturally and as seamlessly as possible, it’s always best for you to provide us with as much relevant information as you can about your business; this can be opening times, common questions, directions, staff lists etc.


Outsourcing to a telephone answering service such as ours offers numerous benefits for businesses of all sizes and industries. From improving customer satisfaction to simply giving you more time away from answering calls, outsourcing your call handling can a surprisingly large and positive impact on your business.

We offer a 30 day free trial of our call answering service to all UK businesses, why not contact us today on 0330 3333 777 to see how it can help your business? We’ll make sure that your customers receive the professional, friendly and responsive telephone support they deserve, while you and your team can focus on what you do best.