Based in Edinburgh – Supporting Businesses Across Scotland
Our team operates from our call centre in Edinburgh, supporting businesses locally and across Scotland.
Whether you’re in the office, on-site, or simply too busy to answer every call, we’ll step in seamlessly – answering in your company name and handling your calls exactly as you’d expect.
Your callers won’t know they’re speaking to an outsourced service. Our receptionists answer using your company name, follow your instructions, and represent your business in a friendly, professional way.
Business Hours & Out-of-Hours Cover
Our live receptionists answer calls Monday to Friday, 8am to 6pm – the times when most of your customers are trying to reach you.
Outside of these hours, your calls are handled by our interactive out-of-hours receptionist, ensuring callers can still leave a message or get the information they need.
This gives you consistent, professional call handling – even when you’re unavailable.
What Our Call Answering Service Includes:
Calls answered in your business name
Friendly, UK-based receptionists
Message taking and instant delivery via email, SMS or WhatsApp
Call transfers if you require
Diary booking and appointment management (if required)
Overflow call handling for busy periods
Everything is tailored to your business, no rigid scripts or a one-size-fits-all approach.
Ideal for Busy Edinburgh Businesses
Our service works particularly well for:
- Tradespeople who can’t answer while on-site
- Small businesses without a full-time receptionist
- Companies dealing with high call volumes
- Teams needing reliable overflow or out-of-hours support
If missed calls are costing you enquiries, we can help fix that. And best of all, our call answering service costs from just £14.99 per month.
We also support businesses across Scotland. You can find out more about our call answering service across Scotland here.
Simple to Set Up
Getting started is straightforward:
- Divert your calls to us (or use a number we provide)
- Tell us how you’d like calls handled
- We start answering – often the same day
No complicated setup, no long-term contracts.
More Than Just Call Answering
You might be searching for:
- Telephone answering service Edinburgh
- Virtual receptionist Edinburgh
- Phone answering service Edinburgh
In reality, these all mean the same thing – making sure your calls are answered professionally, every time.
We bring all of this together into one simple, reliable service that fits around your business.
We can also provide Edinburgh-based phone numbers if required.
We support businesses across Edinburgh and surrounding areas including Leith, Musselburgh, Livingston and Dalkeith. If you’re looking for a call answering service in Glasgow, you can find more details here.
Why Choose Connect?
- Edinburgh-based team
- UK call centre (no overseas outsourcing)
- Flexible monthly packages
- No charges for spam or wrong numbers
- Friendly, professional operators trained to represent your business
When the unexpected happens, we keep your business connected.
Looking for a Call Answering Service in Edinburgh?
If you’re tired of missed calls, interruptions, or trying to juggle everything yourself, we’re here to help.
Try It For Free
We offer a free 30-day trial (up to 100 messages) so you can see exactly how the service works in practice.
No pressure, no obligation – just a chance to experience how it feels to never miss a call. Click here to setting up a free trial.
Frequently Asked Questions
What is a call answering service?
A call answering service is a team of trained receptionists who answer your business calls on your behalf. We answer in your company name, take messages, transfer calls, or follow your instructions – giving your callers a professional experience without you needing to pick up every call.
Do you have a call centre in Edinburgh?
Yes – our team is based in Edinburgh. We handle calls for businesses across the city and throughout Scotland, providing a local, professional service backed by experienced UK receptionists.
What hours do you answer calls?
Our live receptionists answer calls Monday to Friday, 8am to 6pm.
Outside of these hours, calls are handled by our interactive out-of-hours receptionist, allowing callers to leave a message or request information so you don’t miss important enquiries.
What happens when you take a message?
We send your messages instantly by email, SMS, or WhatsApp – whichever you prefer. This means you can respond quickly, even if you’re busy or away from your phone.
Can you transfer calls to me?
Yes. If you’re available, we can transfer calls directly through to you or your team. If not, we’ll take a detailed message and pass it on straight away.
Is this the same as a virtual receptionist?
Yes – “call answering service”, “telephone answering service”, and “virtual receptionist” all describe the same type of service. It’s simply a professional team handling your calls as if they were part of your business.
Is your service suitable for small businesses?
Absolutely. Many of our clients are small businesses and sole traders who don’t have the time or need for a full-time receptionist. We provide a flexible solution that grows with your business.
How quickly can I get set up?
In most cases, we can have your service up and running the same day. Once we have your instructions, you can start diverting calls to us straight away.
How much does a call answering service cost?
Costs vary depending on how many messages or calls you need us to handle. We offer flexible monthly packages, and you can try the service free for 30 days (or up to 100 messages) to get a clear idea of usage.
Do I need to sign a long-term contract?
No – our services are offered on a rolling monthly basis. You’re not tied into long-term agreements, giving you flexibility as your business changes.
Still have questions? Get in touch and we’ll be happy to help.
Page Last Updated: April 10th, 2026