I thought it would be good to write up a little refresher on how to divert calls to Connect as it’s one of the most asked questions and usually the biggest obstacle when setting up the service for new clients.


Existing (non-Connect) Non Geographic Numbers:

If you have a Non-Geographic number from another supplier (as in an 0845 or freephone number), please contact them to find out how to direct calls from this number to your call answering service. Most suppliers offer online portals for you to manage your own number along with a range of call routing options to direct calls to different locations at different times.


Standard Analogue Lines (BT, Virgin, etc)

The most common way to direct your calls to Connect Call Answering is using the Call Divert service offered by your telephone provider. Call Divert is part of a range of services known as “Select Services”. These features are already enabled on most lines but if you find that they are not available from your phone, your telephone provider will usually be able to activate them for you in a matter of minutes. The various Star Services functions, including Call Divert are activated and managed by simply dialling specific codes into your phone.

Unfortunately, we are unable to deal with your phone provider on your behalf:
BT, Virgin Media (TeleWest), Talk-Talk and the other phone providers are only able to discuss accounts with the account holder themselves.

Your phone provider will provide you with a guide to using their Star Services features including Call Divert but the most commonly used codes are:

BT and Talk-Talk Call Divert Codes:

spacer
Divert all calls:* [Code] * NumberDivertingTo #
Check your diversion:* # [Code] #
Switch diversion off:# [Code] #
FunctionCode
Divert all calls21
Divert unanswered calls (after 15 seconds)61
Divert calls if line is engaged67
Divert calls if line is engaged or if call is unanswered (after 15 seconds)66
So for example, if I was wishing to divert all my calls (on a BT line) to Connect’s main landline number 0131 440 7777 (which would be unadvisable as all call’s would be answered as “Connect” but you get the idea!) you would dial into your telephone keypad *21*01314407777#

Virgin Media (TeleWest) Divert Codes:

Divert all calls:* [Code] NumberDivertingTo #
Switch diversion off:# [Code]
FunctionCode
Divert all calls70
Divert unanswered calls (after 15 seconds)77
Divert calls if line is engaged76
So again for example, if I was wishing to divert all my calls (on a Vigin Media line) to Connect’s main landline number (0131 440 7777) you would dial into your telephone keypad*70 01314407777#

BT Featureline

BT Featurelineis a digital service that includes a range of call control features including call divertion. For information on how to divert calls from your BT Featureline visithttp://www2.bt.com/static/i/media/pdf/featureline_ug.pdf


ISDN / Digital Lines

If you use an ISDN service to bring calls into an internal telephone system, you can divert calls to Connect Call Answering by using the features that are offered as part of your system’s admin menu.

There is huge range of telephone systems in use so unfortunately we are not able to give individual advice. To find out how to divert calls from your digital telephone system please consult your system’s user guide under “Call divert” or “Call forwarding”.

Alternatively contact your telephone maintenance and servicing provider who will be able to give you directions specific to your system.


Mobile Phones

If you want to divert calls from your mobile phone to Virtual PA, follow the directions in your phone’s user guide for directions. Call diversion or forwarding is usually found in the Settings menu underCall Settings.

I hope these instructions help but if you have any further questions please feel free to call us on 0845 838 3300

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